IT Support/ IT Administrator

About you: You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization. With a background in systems administration and hands-on support, you excel at troubleshooting, process optimization, and clear communication. You balance technical depth with excellent communication skills, and you enjoy building trustworthy relationships as a go-to resource for all things IT.
Provide responsive, friendly IT support for employees across multiple offices and channels.
Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) using MDM suite
Google Workspace, AWS), ensuring proper provisioning, deprovisioning, and permission hygiene.
Own and maintain IT knowledge base, onboarding/offboarding workflows, hardware deployment, access, IT training, and software license management.
Administer and maintain on-prem and cloud-based systems, including servers, networks, storage, and core business applications.
Oversee network infrastructure including switches, firewalls, wireless access points, VPNs, VLANs, and site-to-site connectivity.
Support meeting rooms and collaboration tools (Zoom/Teams/Meet), printers, cameras, and peripherals.
Troubleshoot and resolve hardware, software, and network issues for PCs, Macs, printers, switches, APs, and more.
Implement and monitor security controls, including endpoint protection, MFA, patching, encryption, and vulnerability remediation.
Develop, document, and maintain scalable standard operating procedures for IT processes.
Implement IT asset management systems and maintain inventory accuracy.
Recommend, deploy, and manage tools for monitoring, ticketing, and automation.
Create guides and educational content to help employees navigate IT best practices confidently.
Identify practical, cost-effective ways to strengthen Vital Bio’s technical environment and security posture.
Manage backup/DR solutions and ensure operational readiness through regular testing and verification.
Own IT ticketing, escalation, and documentation processes to ensure timely and efficient service.
Lead or participate in IT infrastructure projects such as network upgrades, security hardening, tool migrations, and new system rollouts.
Standardize and automate processes where possible (scripting, MDM policies, configuration templates).
Partner with cross-functional teams (Operations, Finance, R&D, Quality) to ensure IT systems meet business needs.
3-5+ years of hands-on IT support or systems administration experience in a collaborative environment.

• Strong expertise managing and troubleshooting Windows and macOS systems; Linux familiarity a plus.
• Solid understanding of networking fundamentals, Wi-Fi/LAN/VPN, and rack-mounted switch/AP installations.
• Proficient with MDM suites and asset management tools, including device provisioning and remote wiping.
• Demonstrated ability to independently diagnose, prioritize, and resolve IT issues, providing customer-first service and documentation.

~ Bonus points for:
Track record in regulated industries such as medical devices, diagnostics, or biotechnology.
Familiarity with lab/manufacturing IT, including isolated networks, instrument PCs, VLAN segregation, and OT/IoT devices.
Certifications (CompTIA, Cisco, Microsoft, cloud platforms) and support for compliance and audit processes.
Experience implementing automation, monitoring, and ticketing systems.
Experience creating process documentation and user training content.
Scripting skills (Bash, PowerShell, Python) for automation.
Experience with Jira/Confluence, Slack, Zoom Rooms, and asset-management platforms.

Directly enable groundbreaking diagnostics and scientific innovation by supporting our multidisciplinary teams.
Be a trusted technical resource and advocate for best IT practices in a collaborative, agile culture.
Grow professionally through hands-on projects, best-in-class technology, and meaningful cross-functional work.
Help shape the future of healthcare and technology with a company committed to excellence.

Our mission is to democratize health technology, making healthcare more accessible and proactive.
Our global team of experts spans chemistry, software, engineering, and microfluidics. We seek tenacious, bold individuals ready to transform healthcare. At Vital, your talent will make a difference as we work to ensure everyone has access to care when and where they need it.
Vital Biosciences Inc. is an equal opportunity employer and values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.