Helpdesk Support (IT Support Specialist) - Level 1
$55k - $65k per yearBudds' Group of Companies
The Budds' Group of Companies is a leading automotive dealership group with a presence in Oakville, Hamilton, and Kitchener. Representing multiple brands, we are committed to providing outstanding customer service and a comprehensive selection of vehicles.
We are currently seeking an experienced IT Support Specialist to join our team. Unlike a standard entry-level role, we are looking for a technician with a proven track record (minimum 3 years) who can hit the ground running.
Reporting to the IT Manager, you will be a first point of contact for technical issues, but we expect you to possess the technical maturity to resolve typical incidents independently. This role offers the opportunity to touch on Level 2 infrastructure tasks as you demonstrate reliability and technical proficiency.
Oakville, ON (On-site)
Type: Permanent, Full-time, On-site .
Hours: Monday – Friday, 8:00 am – 4:30 pm.
Travel: Routine driving between Budds' Group locations is required (mileage allowance provided).
Reports To: IT Manager
Advanced Level 1 Support: Serve as a primary responder for IT tickets, utilizing 3+ years of experience to diagnose and resolve software, hardware, and network connectivity issues with minimal escalation.
User & Access Management: Manage user accounts in a Hybrid Active Directory environment. Infrastructure Projects: Assist the team with upcoming modernization initiatives.
Hardware Lifecycle Management: Handle the end-to-end configuration and deployment of Windows-based computers (data migration, and secure decommissioning).
Asset & Inventory Control: Assist in maintaining strict inventory of IT hardware, manage shipping/receiving, and ensure storage areas are audit ready.
Create and update technical knowledge base articles and user-facing "How-To" guides.
Field Support: Drive to various local sites to provide hands-on support for issues that cannot be resolved remotely (e.g., physical cabling, computer deployments).
Experience: Minimum 3 years of professional experience in an IT Support or Help Desk role (Required).
Technical Proficiency:
Deep knowledge of Windows 10/11 environments and PC hardware troubleshooting.
Solid understanding of Active Directory (AD) and basic networking concepts (TCP/IP, DNS, DHCP, patching ports).
You must be able to explain complex technical issues to non-technical staff clearly.
Ability to lift up-to 50 lbs (servers, printers, UPS units) and use stairs routinely.
Tools: Personal smartphone required for 2FA and communication (monthly allowance provided).
Competitive Salary: $55,000 – $65,000 depending on experience.
Project Exposure: Opportunity to assist in IT projects and cloud migrations.
A pathway to progress into Level 2 infrastructure tasks based on performance.
Allowances: Mileage allowance for all work-related travel (excluding commute) and a monthly mobile phone bill allowance.
An IT team environment which encourages collaboration and ongoing learning.
$70k - $90k per year
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