IT Service Desk Technician - Remote

Our Information Technology team is growing here at rcs construction. We are on the lookout for an IT Service Desk Technician to join our team based in our Bedford office. If you’re looking to build your IT experience in a fun, collaborative and fast paced organization where your support makes a real impact, this could be the perfect opportunity for you!

As the first point of contact for IT support across rcs and its affiliated companies, you'll help employees stay connected, productive, and supported. In this role, you’ll respond to service requests, troubleshoot common technology issues, support employee onboarding and access needs, and ensure tickets are documented and escalated appropriately. Working closely with the Technology Manager, IT team members, and external partners, you’ll play an important role in keeping day-to-day technology operations running smoothly across multiple locations.

Serve as the first point of contact for IT support, providing friendly and professional assistance to employees across multiple locations.
Troubleshoot and resolve Tier 1 technical issues, including Microsoft 365, password resets, hardware, software, printer, and remote access support.
Monitor, prioritize, and manage support tickets through the service desk platform, ensuring timely resolution and follow-up.
Deliver remote technical support using tools such as Zendesk, ConnectWise, and Microsoft Teams.
Escalate complex or high-priority issues to senior IT staff or external service providers as needed.
Support employee onboarding and offboarding, including account creation, access management, and basic system setup.
Assist with workstation deployment, device setup, and ensuring equipment is ready for new and existing employees.
Maintain accurate documentation of support requests, troubleshooting activities, system access records, and IT inventory.
Support routine access, licensing, and inventory updates to help maintain secure and efficient technology operations.
Collaborate with employees, vendors, and IT partners to deliver responsive, customer-focused technology support.

What will help you thrive:

• Post-secondary education in Information Technology, Computer Systems, Network Administration, or a related field; 1-2 years of experience providing technical support in a help desk, service desk, or customer-facing IT environment.
• Working knowledge of Microsoft 365, Windows environments, user account administration, remote support tools, and common workplace technologies.
• Excellent communication and customer service skills, with the ability to explain technical concepts to users of varying technical abilities.
• Approachable and appreciative, with a true open-door philosophy and a commitment to supporting every team member

Summer Hours: Work an extra hour throughout the week and enjoy Friday afternoons off
Christmas On Us: We close over the holidays so you can spend time with the people who matter most — without dipping into your vacation bank
Free on-site parking
Complimentary coffee & snacks
On-site gym
Modern tech and tools to help you do your best work
Fun on-site events like summer BBQs, patio lunches, and Friday socials
Memorable corporate gatherings and celebrations
A competitive total compensation package, group health & dental coverage, RPP employer-matched program, and access to our Employee & Family Assistance Program (EFAP).

rcs is committed to creating a workplace where diversity is celebrated and inclusion is the norm. We strive to reflect the communities in which we live and build in. We welcome applications from individuals who identify as Indigenous, racially visible, persons with disabilities, women in underrepresented roles, and members of the 2SLGBTQIA+ community. Applicants are encouraged to self-identify during the online application process to help us continue building a more equitable and representative team.

rcs will provide accommodation(s) to candidates with disabilities. Check out our news page on our website to get a peek into life at rcs!