IT Observability Infrastructure Technician - Dynatrace

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as an IT Observability Infrastructure Technician - Dynatrace with our large consulting client, working for a investment bank in the downtown Montreal area.

Role: IT Observability Infrastructure Technician - Dynatrace

Type: Permanent

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: Base salary ranges from $85,000 - $90,000 + 9% bonus + 3-5 weeks paid vacation + 6% RRSP matching + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

MAIN RESPONSIBILITIES

The technical engineer has broad responsibilities for the deployment of related processes and services. This includes:

Participate in providing design, implementation, management, integration and support ﴾2nd and 3rd levels﴿ for a 24*7 server and network monitoring platform.

Maintain, upgrade and architect solutions in support of streamlined integrations across various  system platforms including:

o Dynatrace

o ITRS Geneos

o Alerting Chain

o Open Telemetry

Produce documentation on standards and guidelines for regional deployment and use of tools

Manage the relationship with external technology providers to review new products, escalate  issues, and provide a single voice from IT Production to these technology providers.

Evaluate current methods, software and architecture to propose and implement appropriate  processes and tools to improve ‐automate and secure‐ OS Engineering and Service Delivery teams

Run the Bank activity.

Participate in global meetings and liaise with Global counter parts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes.

Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance. Ensures compliance with any and all related Policies

REQUIREMENTS

3-5 years industry experience in a technology monitoring and architectural capacity

Fluent in English

System administration – In-depth knowledge and demonstrable hands-on experience in Linux/Unix and good knowledge on Windows systems.

Good general understanding of global infrastructure, firewalls, network protocols, certificates

management, network load balancing and considerations in these areas.

Proficiency with SQL and database concept

Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages: Python, Perl, Shell Scripting (Bash).

Automation – Experience of automated test /server automation tools such as Ansible, Jenkins, Git and integration with security vaults.

Must be Dynatrace certified, if not, within 3 months after the beginning of the contract

SKILLS AND BEHAVIOURS

Ability to create a collaborative environment and deliver a consensus agreement with key IT  personnel

Good at organizing and managing multiple priorities and/or projects by using appropriate  methodologies and tools.

Ability to work effectively in geographically dispersed cross-functional teams

Ability to coordinate with various technical and non-technical teams to achieve quality results

Introduce new ideas and processes which improve performance and productivity

ITIL and process minded

Key Requirements 

3+ years of work experience with System Administration

2+ years of work experience with Scripting

2+ years of work experience with Dynatrace