Bilingual Inside Sales Specialist (Customer Support)

4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet Employer Canada's Safest Employers - Logistics & Supply Chain , and certified as a Great Place to Work , and Best Workplaces™ for Women 2023 from Great Place to Work Canada™, Canada's Safest Employers Award. As Canada's largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country's largest fuel buyers.
Benefits (Medical, Dental, Vision, etc.)
Paid Health Spending Account
Life & Critical Illness Insurance (optional)
Paid Employee Family Assistance Program
This position will be working remotely. Flexible on location.
Must be bilingual in French and English.
The Inside Sales / IFC - Account Developer will process customer orders for C-level customer tier, which includes orders of no more than 5,000 litres per month. This role will handle new sales opportunities in this tier from either inbound calls or leads transferred by the IFC - Lead Generators or Fuel Consultants. The IFC-AD is responsible for providing price quotes, collection and submittal of documents for new account setup and to ensure onboarding of C-level customers is successful. The Account Developer is responsible for developing strong customer relationships with their assigned C level portfolio via phone, email, and web contact, to ensure we are pursuing all their business opportunities.
Contacts C customers to establish and maintain relationships via client care calls and providing support as required.
Focus on growing wallet size for C customers.
Provide prompt telephone/email follow up to inbound leads from all sources and properly document and track results
Study our value proposition as part of your sales presentation
Adheres to 4Refuel Canada sales process by maintaining an active sales pipeline for C accounts.
Utilize CRM to track all pertinent information related to the opportunity and effectively manage lead generation in assigned territory
Participates in training opportunities to enhance and maintain personal and service offering knowledge. Conduct outbound calls in both English and French
Must be bilingual in French and English, both verbal and written
Excellent verbal (via telephone) and written (via email) communication skills
Strategic sales capabilities which support selling to the C-Level of small businesses, balanced with tactical skills for a fast-paced, high volume lead follow-up environment
Ability to build strong rapport, establish trust and credibility through a consultative approach, and balance assertive sales follow-up without being overly aggressive
A technical aptitude
Effective communication skills to provide beneficial recommendations to solve client related issues related to invoicing, pricing and service.
Able to build and maintain lasting relationships with corporate departments, key external stakeholders.
Excellent time and project management skills.
Ability to interpret and implement company policies and procedures
You will be highly motivated, energetic and seek the challenges & rewards of supporting a great value add service & reaching your potential, we would like to hear from you! We offer a casual work environment, competitive compensation, and a comprehensive benefits package.
Proficient in Microsoft Programs.
Prior experience with a CRM program is an asset
Ensure accurate pricing and service charges are provided and discussed with customers.
Ensure all documentation required for new account setups is submitted accurately into database.
One to two years' experience in value-add, solution-based selling or related direct sales background with proven history of quota over achievement
Experience selling value add business solutions via telephone
4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We are committed to diversity at 4Refuel, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. 4Refuel does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
Job Type: Full-time
Employee assistance program
Work from home
Monday to Friday

Account management: Inside sales: Language:
~ French (required)

Work Location: Remote