Travel Consultant - Customer Service

Corporate Traveller

Full time

Corporate & Group Travel

Corporate Travel Consultant
A world where tech and people work collectively to make corporate travel simpler, faster and easier.
Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
To learn more about Corporate Traveler please click HERE
We are looking for a motivated and driven Corporate Travel Consultant who can hit the ground running and deliver the boutique level of service that Corporate Traveller is famous for. Our ideal candidate will have a minimum of 2 years travel consulting experience along with an insatiable appetite for delivering impeccable service.
As a Corporate Travel Consultant you will be responsible for managing the day-to-day travel needs of corporate business accounts, including:
Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
Follow company procedures, account guidelines and customer service standards
Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
Provide solutions to travel related problems clients may experience
Bilingual in both English and French
Customer focused – consistently going above and beyond to deliver an amazing client experience
take pride in being organized and can juggle competing priorities with the ability to quickly shift gears when needed.
A problem solver who thinks outside of the box to provide creative solutions.
You thrive in a collaborative environment but can also produce quality work independently.
Tech Savvy – 2 years’ experience with a GDS system (Sabre preferred), confident using Microsoft suite, and comfortable learning new software
however, candidates without OPC certification will be supported to obtain it. We understand that our people are our most valuable asset. Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Generous paid time off policy
Travel perks/discounts
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
Global career opportunities in a network of brands and businesses
#Bilingual French/English required, due to the nature of the role of dealing with both English and French clients and suppliers.
This posting reflects an active vacancy that we are currently seeking to fill.
As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023)

Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)

Newsweek : America’s Greatest Workplaces for Diversity (2024)