Installation Trainer

Job Description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities

Virtual weeks (at home office) (15-25% of the time)

Prepare for upcoming installations utilizing company equipment (15-30%)

Communicate with internal groups

Assist with remote training or additional services as needed

Administrative duties like submitting reports, and sending weekly updates

Travel to dealership sites individually and with a team (75-85% of the time)

Meet with dealership management to understand their business needs

Configure solutions and training based on business needs

Provide training and support of software to customer personnel

Troubleshoot customer issues, diagnose, resolve and/or escalate problems

Monitor individual work load and prioritize responsibilities

Train/share knowledge with team members

Use of time for learning, growth and development

Qualifications

Ability to travel up to 80% of the time

Ability to travel to the United States for company-paid training

Ability to problem solve and train customers on software products

Working Conditions

Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours

Presenting. which requires the ability to stand, sit, and use a pointer

On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving

Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day

Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Prior Experience

Exceptional communication and organizational skills

Ability to multitask in a fast-paced environment

Outgoing, friendly personality

Strong written and verbal communication skills

Requirements

Ability to travel 80% of the time

Able to travel to the United States for company-paid training when deemed appropriate

College diploma or University degree required

Outgoing, friendly personality

Strong written and verbal communication skills

Perfectly bilingual in French and English to communicate with our clients located outside of Quebec

Benefits

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, and life insurance

Pension plan (100% company match up to 6%)

Company car for business and personal use

Working remotely with a laptop, and other provided home office equipment

Professional development and training

Promotion from within

Paid vacation and sick days

Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.