Director of Strategy and Customer Experience

Procurement & Sourcing

76800 - $115200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. CUSTOMER
Manage category and strategic sourcing strategies and initiatives that support TD and business partner needs and objectives as well as help to mitigate risks to the organization
May provide guidance on Sourcing/outsourcing best practices
Ensure respective sourcing programs/policies/practices are well managed meets business needs complies with internal and external requirements and aligns with business priorities
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls segregation of duties transaction approvals and physical control of assets)
Participate in cross-functional /SSG enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conduct meaningful SSG analysis at the functional or enterprise level using results to draw conclusions make recommendations assess the effectiveness of programs/ policies/ practices
Monitor service productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
Actively manage relationships within and across various business lines corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
Participate in personal performance management and development activities including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Applies best practices to implement process product or service improvements
Leads projects of moderately to complex risk and resource requirements; Solves complex problems requiring analysis of multiple variables including consultation with multiple stakeholders
Interprets guidelines standards policies and results of analysis to inform decision making at senior levels
Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
Works independently as the senior technical lead and guides others within area of expertise
Experience with procurement and sourcing platforms such as SAP Ariba and Coupa
~ Strong proficiency in Microsoft Excel

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only):