Overnight Guest Services Manager

Stoneridge Mountain Resort & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Manager for Stoneridge Mountain Resort, Canmore, AB.

To assist in the operation of the Front Office to include guest services, group bookings/coordinator and meeting requirements, administrative tasks assigned by General Manager including, AP entries, payroll hours, tracking and timely month end reports. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance.

Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Will be available to cover vacation days and time off requests
Register guests into the computer, verifying reservation, address, and credit information.
Promptly responds and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Answer telephone promptly and properly being polite, courteous, and friendly
Be knowledgeable and helpful about the local area, the hotel and hotel services
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns Promote an accident prevention program to minimize liabilities and related expenses.
Perform other assignments as directed by the General Manger.
Clear Accounts Receivables monthly
Responsible for tracking and balancing accounts
Assists in month end accounting tasks, including owner tracking information, OTA commissions, and balancing accounts before month end.
Assume the responsibilities of the General Manager in his/her absence.

High School diploma /Secondary qualification or equivalent.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Temperature is moderate and controlled by hotel environmental systems.
Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Ability to spend extended lengths of time viewing a computer screen.
Must have finger dexterity to be able to operate office equipment

Being passionate about people and service.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Wage starts between $25-$26 per hour based on experience.