Retail - Store Operations Director

Sodexo has an exciting new opportunity to join the Sodexo team as our next Operations Manager, for our new client located in Vancouver, BC.
At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive. From innovative culinary programs that bring daily delight to integrated facilities management that fosters productivity and well-being, our team plays a vital role in shaping thriving workplaces.
As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

In your new role, you will lead your team through a strong safety culture to deliver excellence to our client, a large retail food service operation. This role will require your strong business acumen, client/customer service skills and culinary expertise.
As our Operations Manager, you will lead with:

• Responsible for successfully coordinating and directing retail food service operations for the site
• You have managed a branded food concept as a strong asset to your skills (Coffee Shop Brands)
• Direct daily operations including working with the executive chef on menus and promotions, purchasing/ordering, inventory, scheduling
• Manage financials for the retail program including labour cost, food cost, inventory, equipment and materials
• Supervise, mentor, and monitor supervisors and evaluate performance to ensure a high level of productivity and the best use of team member capabilities
• Ensure that the annual retail objectives are achieved
• Maintain operating standards and implement quality improvements
• Promote and assist in the marketing of the retail program
• Constant analysis of the retail performance; Ensure compliance of all Company and Client standards and Provincial/Federal Legislation
• Ensure compliance to all Food Safety and Physical Safety Policies and Procedures

Minimum 5 years’ experience in a busy retail environment In a management role, multiple offerings an asset.
Ability not only to lead the team to deliver on an innovative and high food service program, but also to lead and inspire your team to look for ways to improve on what we already do to ensure we are exceeding the students’ expectations.
Proven organizational skills and strong computer/technology capabilities including Microsoft Office use and Social Media
Exceptional communication and interpersonal skills to effectively communicate with customers, clients and staff
Genuine desire to provide customer service experiences beyond expectations
A passion for food, people and service excellence
Flexible work environment
Training and development programs
Corporate responsibility & sustainability
An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.
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