IT Operations Manager - Full Time

Vancouver, BC | Employment Type: Full-Time | Reports to: CEO
Reporting to the CEO, we’re looking for a curious, collaborative and solutions-oriented IT Operations Manager to join Rival Group. In this role, you’ll lead and modernize our IT function, supporting approximately 200 employees across Canada and the US while helping shape the future of our technology ecosystem. You’ll work with smart, kind people who care about great work, real collaboration, and having fun while building something meaningful.
Rival Group brings together Rival Technologies, Reach3 Insights, and Angus Reid Group to help brands get closer to their customers through AI-accelerated, mobile-first conversational insights. Our teams blend technology, research, consulting, and data storytelling to help organizations make better, faster, and smarter decisions.
We're transforming the insights industry — moving quickly, staying curious, and building work that feels fresh, human, and genuinely useful. Lead a small IT team to provide day-to-day support to local and remote users across Canada and the US while building a high-performing, service-oriented function.
Champion the adoption of AI tools including Microsoft Copilot and automation platforms to streamline IT operations and improve employee productivity.
Continuously evaluate and optimize the organization's technology stack, SaaS portfolio, software licensing, and vendor relationships.
Own employee onboarding and offboarding processes, device provisioning, asset management, and access management.
Manage Microsoft Entra ID (Azure AD), role-based access controls, and identity lifecycle processes.
Oversee endpoint security and MDM practices using Microsoft Intune across a distributed workforce.
5+ years of experience in IT operations, service desk management, or a similar leadership role.

• Proven experience leading, mentoring, or managing small IT teams.
• Strong proficiency with macOS environments and Microsoft technologies including Microsoft 365, Entra ID (Azure AD), and Intune.
• Experience deploying or supporting AI productivity tools and workflow automation solutions.
• Experience managing SaaS ecosystems, software licensing, vendor relationships, and technology spend.
• Knowledge of identity and access management, endpoint security, and modern IT operations practices.
• Microsoft, Azure, Intune, ITIL, Security+, or related certifications.

Exposure to AI governance, workflow automation, and digital transformation initiatives.
We’re building a place where people can do meaningful work, grow their careers, and enjoy the humans they work with along the way.
We’re committed to pay equity and fair pay practices. The salary range for this role is CAD $110,000 to $135,000, with final compensation based on skills, experience, and internal equity.

Home office, internet, and cellphone stipends
Retirement savings with employer matching
Parental leave top-up
Hybrid working, home office support, and comprehensive paid time off so you can recharge and do your best work.

Hybrid working model and home office benefits
Competitive health, vision, and dental benefits
Health spending account
Generous sick, personal, and mental health days
Our values guide how we work together, make decisions, and show up for customers and each other:

Energy
At Rival, we value the unique qualities and experiences each candidate brings. We personally review every application and do not use AI or automated systems to screen or filter resumes.
We’re proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, inclusion, and belonging.
Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
No recruiters and no phone calls, please.