RETAIL STORE MANAGER F/H

Store # : 000939 LensCrafters
Position: Full-Time
We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Because quality care helps us see the joy in life. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Ensure the LensCrafters team provides unsurpassed Customer Service
Provide training and coaching to the team leveraging Company provided programs
Analyzes reporting to create and implement action plans to improve store KPIs, including:
NPS – Net Promoter Score; % Sales to Plan; Customer Count; Training Saturation; Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
High School graduate or equivalent

• 4+ years management/supervisory experience
• Team building and management skills
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

State licensure (if applicable) and/or ABO Certification in non-licensed states
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at Show phone number (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on careers.essilorluxottica.com .

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.