Assistant Retail Store Manager

Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. We are looking for an Assistant Store Manager who can help build, lead, and develop a team of associates in partnership with the Store Manager to create an inclusive environment for customers as they explore the store and Knix’s product line. Actively listening to client needs and preferences, you lead your team in delivering exceptional customer experience from the moment our guests enter the store. You are passionate about coaching and developing a team across all business areas, including but not limited to sales + service; You know your customers + community and have experience in building a sense of community, engaging new customers, and continuing to drive results.

Full-time Permanent

Rideau Shopping Centre - 50 Rideau St, Ottawa, ON K1N 9J7

Competitive Pay- Base Salary plus Bonus, with performance based pay increases.

Family- A Parental Leave Top-Up Program up to 80% of your salary

Savings and Retirement- Company GRSP Program that matches up to (3%) of your pay

You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience

You’re a people-first leader who empowers + engages their team to drive business results

You’re passionate about our customers and inspired by Knix and our mission

Help manage business aspects of the shop including P&L ownership and sales planning

Support the store manager with hiring, training and developing an exceptional team

Open and close the store, consistently meeting Knix standards

Report on daily store targets

Create a comfortable and uplifting end-to-end experience for all Knix customers

Ensure all products are merchandised effectively to reflect our brand and drive sales

Continually work to improve cleanliness, set-up and organization in all areas of the store

Previous experience in a retail lead/management role leading a similar size team and/or store volume

Ability to lead your team to drive business results and deliver excellence in the customer experience

Proven experience recruiting, developing, and retaining a high-performing team consistently meeting and exceeding store KPIs

Experience planning + executing community events both in-store and out-of-store is an asset.

Open availability to ensure business needs are met, including evenings, weekends, and holidays

Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older

Ability to move efficiently through the store for long periods of time and as needed for an entire shift

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

Employees feel respected and supported at Knix. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.