IT Support Technician, Information Technology

Our mission at Greenhouse is to make every company great at hiring so we go to great lengths to hire great people because we believe that theyre the foundation of our success. At Greenhouse youll join a team that collaborates purposefully fosters inclusivity and communicates with transparency and accountability so we can help companies measurably improve the way they hire.
Greenhouse is looking for a Technical Support Specialist to join our team!
As customer-facing product experts our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features but as a platform for organizational change. Youll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire. Often cited by our users as the best thing about Greenhouse Technical Support Specialists work with our Customer Success Product and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap manage expectations for future releases and elevate our customers experience with Greenhouse.
This position contributes to our Technical Support teams Eastern time zone coverage with fixed working hours of 9 am - 6 pm ET.
An advocate you thrive on engaging with our customers working hard to help them succeed
A helper you are friendly and patient crafting a positive experience for our customers with each interaction
Serve as first point of contact for all technical support communications primarily via email and online chat to answer questions provide assistance troubleshoot issues and route product feedback appropriately
Diagnose and resolve customer issues with products in the Greenhouse Suite escalating as needed to ensure timely follow-up and satisfactory resolution
Expand your knowledge of our products and technical skills via both training and practical experience
Provide recommendations for continuous product and process improvement
Additional projects and responsibilities as business needs require
2 years customer-facing work experience on both email and live chat channels

• Experience using Zendesk JIRA Salesforce or other similar software
• Proven perseverance when resolving customer requests
• Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences
• Your background has given you a unique perspective and set of transferable skills that arent always in alignment with a given role - but those are qualities we value at Greenhouse. We are unable to support sponsorship at this time.

For purposes of processing or administering your employment relationship personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere or to agents and contractors (such as payroll companies insurance companies information technology consultants etc.) The national pay range for this role is $24.51 - $31.25 CAD hourly. Certain roles may be eligible for additional compensation including stock option awards bonuses and merit increases. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement not replace human decision-making.
At Greenhouse we live by our mission through using our own product to help us hire the right person for the job every time. We are a remote-first company and have shared office spaces in New York City and Ireland and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program thats committed to providing actionable feedback and a bonus structure that rewards great performance. Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other characteristic protected by applicable local laws regulations and ordinances. Emails about job opportunities at Greenhouse Software are only offered by employees with @ email addresses. See this page on our website if you suspect a phishing scam.