Scrum Master - Remote Work

Scrum Master
Job Type: Full-Time Permanent
90k/year to $115k/yr CAD
At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.
Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

The Scrum Master is responsible for supporting one or more Agile teams in delivering high quality software solutions through effective facilitation of Scrum practices and Agile principles. This role focuses on enabling teams to be self organizing, productive, and aligned with sprint goals, while fostering a culture of continuous improvement.
The Scrum Master works closely with Product Owners, Development Teams, and key stakeholders to guide Agile ceremonies, remove impediments, manage delivery risks, and ensure smooth execution. In addition, the Scrum Master represents the team in Scrum of Scrums, coordinating cross team dependencies and ensuring alignment across multiple teams.

Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand ups, Sprint Reviews, and Retrospectives, ensuring adherence to Scrum framework and Agile best practices.
Enable teams to meet sprint commitments, delivery timelines, and quality standards.
Identify, remove, and proactively escalate impediments and risks impacting team progress.
Promote self organization, accountability, and continuous improvement within the team.
Track, analyze, and communicate Agile metrics such as velocity, burndown, capacity, and sprint progress to drive transparency and improvement.
Support the Product Owner with backlog refinement, sprint readiness, and prioritization.
Participate in Scrum of Scrums to manage cross team dependencies and resolve inter team challenges.
Collaborate with other Scrum Masters to ensure effective coordination across teams.
Provide regular updates on delivery status, risks, and dependencies to stakeholders.
Coach team members on Agile principles and Scrum practices, reinforcing consistent adoption across teams.

Required bachelor’s degree in computer science, Business, or a related field, or equivalent experience.
Proven experience as a Scrum Master or in a similar agile role. Experience working in agile environments and with cross-functional teams is highly preferred.
Scrum Master certification (CSM, PSM I, or equivalent) is required. Additional agile certifications (e.g., Strong understanding of Scrum and agile methodologies.
Excellent facilitation, coaching, and mentoring skills.
Ability to manage multiple priorities and work in a fast-paced environment.
Proficiency with agile project management tools (e.g., Gained a deep understanding of the team’s current Agile maturity, workflows, tools (e.g., Effectively facilitated all Scrum ceremonies (Sprint Planning, Daily Stand ups, Reviews, Retrospectives) with minimal disruption and increasing team engagement.

• Identified key impediments, risks, and cross team dependencies, with an initial plan to address them.
• Established visibility into Agile metrics such as velocity, burndown, and sprint progress.

Active participation in Scrum of Scrums, with clear communication of cross team risks and dependencies.

• Achieved stable velocity and predictable delivery flow, aligned with sprint goals and quality standards.
• Become a trusted Agile coach, reinforcing best practices and continuous improvement across teams.
• Effectively coordinated with other Scrum Masters to resolve inter team challenges and improve end to end delivery.
• Provided leadership with clear, data driven insights on delivery status, risks, and improvement opportunities.

Key Performance Indicators (KPIs):
Impediment Resolution Time – Tracks how quickly the Scrum Master helps remove blockers that slow down the team.
Team Engagement & Morale Score – Assessed via regular surveys or feedback to gauge team satisfaction and collaboration.
we build long-term careers.

Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.

You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Comprehensive health and dental coverage for you and your family (region-specific plans)

• Competitive paid time off (PTO), sick leave, and public holidays
• Flexible leave policies that respect local labor standards

Retirement & Financial Security

• Retirement savings programs and employer contributions
• Support for skills development, leadership growth, and career progression

Flexible Work

• Remote and hybrid work options
• Flexible working hours aligned to role and client needs

Internet and business travel reimbursements

~ We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.

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