Director of Remote Technical Services

Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level?
Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be responsible for client retention by maintaining senior-level relationships and identifying additional opportunities with existing clients. You’ll also manage the risk associated with clients and goals for each account’s financial health, targets and objectives.
As this is a strategic role, you will be part of Evolving Web’s leadership team and collaborate closely with our co-founders to ensure alignment with our values, strategic objectives, and company roadmap. The role is based in our office in Montreal.

In this role, you will be expected to

Build best-practice processes and systems to scale up the account and project management teams, enable them to better serve client needs, and increase opportunities for account growth
Drive excellence across the agency in our client deliverables, from strategic consultancy to creative product and execution
Oversee client communications and negotiations, provide senior-level client management support, and nurture client relationships
Manage the account management team, motivating continued excellence in deliverables and client service
Lead strategic conversations to establish long-term relationships with clients
Take ownership or strategic leadership of selected client accounts
Travel on an as-needed basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greater
Work closely with finance on financial reporting, planning, and forecasting for individual clients, and across the entire agency
Review and analyze estimates, time entry, invoicing, contracts, and profitability on client accounts
Contribute to new business RFPs and pitches
Sell new service offerings with the goal of creating recurring revenue accounts and identifying new growth opportunities for the long-term

What kind of skill set do you need to be successful in your role within the Evolving community?

You have 8-10 years of agency experience
A proven track record of successfully managing client accounts in the digital space
You have an understanding of Evolving Web’s services and how to position them
You are an excellent listener and have the ability to understand client needs
You have good estimation and negotiation skills
You are motivated by managing client relationships and enjoy making presentations
You have experience tracking goals and results at the agency level
Experience hiring, managing, and developing a team that is responsible for the day-to-day execution of client accounts
Must thrive on building highly effective teams and possess strong people management skills
Should be financially disciplined and feel at home working on Excel spreadsheets and internal accounting and forecasting programs
You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it
Experience selling to the US market
You have excellent communication skills

Bonus for

Excellent spoken and written French
Technical or design expertise
Knowledge of Drupal, WordPress, and/or mobile development
Experience working with institutional clients

What we Offer

Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
Culture - A company with a team from around the world that feels like a family
Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences!