Remote Concierge Supervisor

Working Title: Premium Dining Concierge Supervisor, CIBC Square, Toronto, ON
Employment Status: Full-Time
Starting Hourly Rate: $30.00 per hour
The hourly wage rate for this position is $30.00 Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
This is a posting for an existing job vacancy
That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. No matter why they gather, we’re here to serve. We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.
As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian bank's headquarters, you are the face of premium hospitality. Your creativity, personal commitment, and sophisticated approach will make a profound positive impact on valued clients, executives, and guests. The role involves anticipating needs, curating bespoke experiences, and ensuring seamless, high-touch service, upholding the prestigious image of both the dining establishment and the bank. The Concierge Supervisor provides essential, high-level support for catering and events. This role demands sophisticated judgment, astute discretion, and rigorous adherence to all health, safety, and security protocols.
Anticipate operational challenges and implement high-level solutions for seamless service.

• Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle.
• Exercise the utmost discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns.

Supervisor Responsibilities

• Provide expert coverage for breaks and vacations, ensuring uninterrupted service.
• Spearhead the evolution of concierge training programs and personnel development.
• Oversee high-volume administrative projects, maintaining rigorous detail and accountability.
• Monitor concierge metrics and facilitate the attainment of operational and strategic goals.
• Serve as the initial point of escalation for internal inquiries, providing clear guidance to the team.
• Rigorously enforce corporate standards and procedures, providing constructive feedback to elevate staff performance.

Coordination & Administrative Responsibilities

• Provide essential planning and sophisticated coordination for Private Dining and À La Carte reservations, liaising with Conference Center stakeholders.
• Manage sensitive requests for financial documentation with the highest level of precision and confidentiality.
• Deliver high-level service during daytime and evening engagements, strictly adhering to Banquet Event Order specifications.
• Actively participate in strategic briefings with Front-of-House and Back-of-House teams for total operational alignment.

Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate/hospitality environment is preferred.

• Proficiency in Microsoft Office required; EMS is an asset.
• Professional telephone and email etiquette required.
• Strong emphasis on exceptional customer service.
• Flexible availability – opening, mid, and closing shifts as required.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.