Front Office Manager - Night
$45k - $55k per yearFull-time
Hyatt
Summary
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
Why should you work at the Park Hyatt Toronto?
- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 30 days after joining
- Tuition reimbursement program
- Great Place to Work Certified 2023,2024 & 2025
SUMMARY
About the Role – Front Office Supervisor
Salary Range $45,000-$55,000
As a Front Office Supervisor at Park Hyatt Toronto, you will play a key role in leading and supporting the daily operations of the Front Office. You will serve as a mentor and role model for colleagues, ensuring that each interaction reflects Forbes 5-Star service standards. By combining leadership presence on the floor with behind-the-scenes coordination, you will help create seamless and memorable guest experiences.
Some of the responsibilities include:
- Supervise, support, and motivate Front Office colleagues in their daily tasks, ensuring a polished and luxury guest experience.
- Act as a leader on duty, setting the tone for Forbes 5-Star service delivery and modeling genuine hospitality.
- Manage guest arrivals and departures, ensuring smooth, accurate, and personalized service.
- Respond promptly and professionally to guest inquiries, requests, or concerns, taking ownership of resolution while exceeding expectations.
- Provide input into scheduling, staffing, and workload management to balance guest demand with labor efficiency.
- Assist with the onboarding, training, and continuous development of colleagues, reinforcing Hyatt brand values and service culture.
- Collaborate with Housekeeping, Concierge, Valet, and other departments to coordinate guest services and operational needs.
- Maintain compliance with safety, security, cash handling, and key control procedures.
- Complete shift reports, communicate key operational updates, and ensure accurate billing practices.
- Act as Manager on Duty when required, supporting broader hotel operations.
- Duties and responsibilities may evolve or be adjusted at any time based on the needs of the business.
Vacancy posted 3 days ago
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