Store Sales Specialist - Part-time

Hourly Rate: $19.51 – Check out the YMCA’s total compensation package !

Location: Central YMCA Health and Fitness Centre

Work Hours: Must be available to work up to 16 hours per week

Employment Type: Contract Part Time Hourly - (Existing Vacancy)

Anticipated Start Date: Immediately

Join our passionate Sales Representative team and help us to achieve great things in our community!
The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The Central Health & Fitness YMCA Centre.
Work towards and achieves personal and team sales targets. Models excellence in both sales and service. Performs duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs
Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options
Provide a specific and personal focus to new members and follows up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understands the Stages of Change and uses this knowledge to assist members in making a lifestyle change
Identify additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.)
Protects the assets and information of the YMCA and its members
Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understands and demonstrates YMCA Priority S.A.Assist members in resolving past due accounts, member concerns, and members’ behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance
Remain flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns
Actively participates in scheduled programs, meetings and special events
Provide leadership and support as a member of the Centres’ senior staff team. Some post- secondary education in sales, marketing, promotions, retail management, or related field an asset
Minimum of 2 years sales and/or customer service experience
Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc
Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such information
Customer service oriented
Well-developed interpersonal, and relationship building skills; Volunteer experience an asset
Proficiency with computers and experience with Activenet an asset
Previous involvement in philanthropy, planning, storytelling, or volunteerism an asset
Current CPR and First Aid an asset
weekday and weekend closing shifts; specific immediate needs include weekend closing shifts until 12am
Commitment to diversity, equity, inclusion and building a sense of belonging
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together , which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check.