IT Helpdesk Analyst (Remote)
Irving Oil
As an IT Service Desk Analyst (fixed term), you will provide basic to moderate technical support while delivering exceptional customer service as the first point of contact for all IT issues and requests. You will interact with employees through multiple channels - including phone, chat, email, and in person ensuring a consistent and positive experience as the face and voice of IT. Please note this is a 12-month fixed term positionIf you are interested in this exciting opportunity with Irving Oil, please apply by June 26, 2026What We Offer
Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
Flexible Benefits Plan - i ncluding medical and dental benefits that are both in effect from day one
Paid Vacation
Wellness Support - With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Provide troubleshooting and problem resolution for software and hardware issues that vary from basic to moderate complexity
Provide training and technical assistance on MS Windows operating systems, MS Office suite (including MS Outlook), and Web Browsers
Analyze and resolve support requests according to the service level agreements with the caller, and escalating the issue when necessary
Logging of all calls into an ITSM Ticketing tool with clear and concise language
Follow communication procedures, guidelines, and policies
Interact with customers via phone, chat, email and in person
Experience with Remote support tools, and monitoring tools including SCCM and SolarWinds
Experience using ServiceNow for ticketing to manage Incidents and Service Requests
Windows operating systems, MS Office/365 applications; Network (LAN/WAN) concepts, VPN technologies; Bilingual in both French and English is an asset
Degree or diploma in a computer-related program or equivalent experience within IT. Windows-based certifications such as MCP or MCSE is an asset
Minimum 1 year prior experience in IT or Helpdesk environment. Deskside experience is an asset. In-depth technical experience working with Intel-based PCs and laptops
Irving Oil is committed to supporting a diverse and inclusive work environment. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work ExperienceInformation TechnologyJob Requirements - EducationDiploma / Certification: Information Technology
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