Account Representative Customer Service

We are looking for a Client Account Coordinator in our Edmonton location who is responsible for providing exceptional customer service to clients, managing communication, and ensuring smooth processes for quotes, orders, and product delivery. This role focuses on maintaining a high level of customer satisfaction by ensuring accurate and timely responses, monitoring order details, and resolving issues in collaboration with the purchasing team.
Verify and clarify any missing details for approved orders.

• Respond to all customer emails within the same day.
• Ensure alignment between quotes and actual orders by monitoring discrepancies.
• Assist clients with questions, offer recommendations, and confirm final selections.
• Report recurring client concerns to the Customer Service Manager.
• Review and track customer feedback to ensure satisfaction and identify areas for improvement.
• The Client Account Coordinator will uphold the following values:
• always looking to create a WOW experience for clients
• Team player - ready and willing to go above and beyond to support others on the team
• Self-starter - you are accountable for your work and take pride in delivering quality work every single day.Experience in customer service, account management, or related field preferred.

Competitive salary - Based on experience, skills, and education.
Support for work-life balance - paid vacation, birthday flex day, and performance-based earned time off.
Core Health Benefits - 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
Longevity Rewards - You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
Tailor-fit workspace - We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
Inclusive and family-oriented work environment - You will build meaningful relationships with people who genuinely want to help you succeed.
CDI Spaces is an energetic team of people who want to make a difference in our community by creating spaces that transform lives.
and you have an entire team to support your goals. Asking for help when needed and rolling up your sleeves to assist someone else are two things we encourage from everyone who works here.