Customer Support Developer

You will be working on a 100% remote schedule as part of Fidelitys dynamic working arrangement.

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best - both personally and professionally.

The BI & CRM support group provides support for Customer Relationship Management Data Warehouse and Business Intelligence applications for Fidelity Investments Canada.

You will be responsible for all aspects related to development and support of ETL data integration solutions for Fidelity Canada. This includes analyzing data and developing Informatica IICS and Power Center mappings and Snowflake SQL & Oracle PL/SQL procedures based on specific business requirements; administration of Informatica IICS and Power Center tools and working closely with other team members to ensure application availability system maintenance and on-call support.

Work with other DW team members to develop Informatica IICS/IDMC and Power Center mappings and Snowflake/Oracle procedures to satisfy business requirements.
Analyze data requirements and their impact to the system.
Perform administrative duties for IICS/IDMC and Informatica Power Center.
Execute unit tests to ensure the accuracy of code changes and to verify that data integrity and performance requirements are met.
Participate in teams on-call support schedule works on incident and enhancement/maintenance tickets assignments and delivers excellent technical support.
Create and maintains technical documents including data models.

University Degree preferably in Computer Science or equivalent work experience

• 3 years of experience with Snowflake SQL and Oracle PL/SQL development
• 3 years of experience with ETL Informatica development in IICS/IDMC
• 3 years of development experience with Oracle database.
• 2 years of experience with Snowflake data warehouse environment
• 1 years of experience with AWS

Experience in a Data Warehouse/Business Intelligence environment.
Experience with data modelling tools.
Development experience in Mutual Funds industry is an asset.
Strong technical and data analysis skills.
Customer service oriented.
Some of the ways well help you feel valued and supported as part of our team:
Flexible working arrangements - 100% remote hybrid and in office options
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs including an active network of Employee Resource Groups
Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation
We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legally-protected ground.

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. No telephone inquiries or agencies please. o Canadas Top Employers for Young People
o Best Workplaces for Inclusion
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o Best Workplaces in Financial Services & Insurance
o HRD - 5-Star Diversity & Inclusion Employer
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting