Senior Administration Assistant

We are seeking a Subject Matter Expert to lead the management, optimization, and governance of Microsoft Teams and Webcast/Vbrick platforms across the organization. The ideal candidate will ensure seamless collaboration, secure streaming, and user adoption while aligning these tools with business objectives and IT best practices

Designs, develops and enforces installation and maintenance standards on software/hardware applications and network systems.
Leading in the selection, installation and administration of hardware, software and network components.
Consulting on programming and administration for local applications and databases.
Installing, evaluating and applying software and application updates; Designing, planning, installing, debugging and troubleshooting operations support and automation systems, systems software, hardware applications and support products.
Application Management: Oversee configuration, maintenance, and lifecycle management for Microsoft Teams, Webcast/VBrick, and other SaaS platforms, including updates, integrations (e.g., SharePoint, Confluence, Power Platform, and third-party app governance.
Governance & Compliance: Develop and enforce policies for usage, naming conventions, data retention, external sharing, and streaming permissions to meet security, regulatory, and licensing standards.
User Support & Training: Provide advanced troubleshooting, create training materials, and conduct workshops to drive adoption and proficiency across all managed platforms.
Performance Optimization: Evaluate new features, pilot initiatives, and contribute to the long-term SaaS and collaboration strategy.

Microsoft Teams) and streaming platforms (e.g., Deep knowledge of cloud SaaS ecosystems (Microsoft 365, Azure, AWS, or Google Workspace) and streaming technologies.

• Microsoft Purview, Teams Admin Center) and SaaS management platforms (e.g., Strong problem-solving skills and ability to translate technical solutions to non-technical stakeholders.
• Certifications: Microsoft 365 Certified: Teams Administrator Associate (MS-700) or equivalent, plus SaaS/cloud certifications (e.g., AWS/Azure SaaS specialties).

Scripting/automation experience (PowerShell, Python, REST APIs).
Familiarity with Agile/DevOps methodologies and ITIL frameworks.
Project management experience (PMP or Scrum certification a plus).

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
A world-class training program in financial services
Flexible work/life balance options.
Opportunities to building close relationships with clients.

#Application Troubleshooting, Critical Thinking, Customer Support Systems, Group Problem Solving, Information Technology Trends, Installation Support, IT Documentation, IT Service Management (ITSM), IT Standards, Long Term Planning, Microsoft Teams, Microsoft Teams Infrastructure, ServiceNow Platform, Technical Troubleshooting, Time Management, Webcasting

Full time Platform:
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.