Technical Writer (English & French Speaking)

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report .
The Senior Technical Writer is responsible for designing, developing, and maintaining comprehensive documentation for healthcare technology products, ensuring content accuracy, clarity, and alignment with departmental and corporate objectives. This role drives the planning, technical validation, and publication of user-facing and internal documentation across multiple formats, including online help systems, knowledge base articles, user guides, release notes, and training materials. The Senior Technical Writer collaborates closely with R&D, product owners, and subject matter experts to deliver technically precise, user-focused content that supports both internal teams and client success.

Plan, develop, validate, and publish assigned projects including online help systems, knowledge base articles, user guides, release notes, training guides, video scripts, and installation guides, ensuring on-time delivery synchronized with software development cycles and product milestones.
Develop and maintain customer-facing knowledge content : Design and continuously improve knowledge base articles on the corporate service portal, identifying content gaps and user needs to create effective, engaging educational materials for both internal and external audiences.
Collaborate cross-functionally for technical accuracy : Work closely with technical writers (local and global), R&D teams, product owners, and subject matter experts across functional areas to ensure documentation is technically accurate, concise, and aligned with established guidelines and style standards.
Ensure documentation quality and consistency : Manage project scope and timelines : Define scope of assigned work, estimate project tasks, update schedules, and deliver documentation on time in alignment with product development cycles and organizational milestones.
Bachelor's degree in Engineering, Technical Communication, or equivalent

• 6+ years of technical writing experience in IT product development environments
• MadCap Flare, Adobe Acrobat, Microsoft Word, HTML/CSS
• Proficiency with collaboration and version control tools: Bilingual proficiency in English and French to support documentation needs for diverse user populations
• Strong competency in structured authoring, conditional text, single sourcing, image capture and editing, and software defect tracking
• Exceptional written and verbal communication skills with ability to translate complex technical concepts into clear, user-focused content
• Proven ability to drive projects independently while collaborating effectively with subject matter experts across diverse functional areas
• Ability to manage full project lifecycle from planning through publication

Understanding of ITIL, Agile methodologies, and DevOps practices
Familiarity with healthcare technology domain and regulatory requirements
Video production and script writing experience
Travel Requirements
~ Up to 5% travel within North America may be required for team collaboration, training sessions, or product launches

will be required to complete a 30 minute online assessment as part of your application. #LI-REMOTE
Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment