IT support technician/System Support Analyst

Scotiabank’s Global Technology Enterprise Platforms (GTEP) Operations - Infrastructure Support’s L2 Windows team is responsible for providing infrastructure support on servers running Windows operating systems for various mission critical business applications, globally.
Reporting to a Team Lead, you will play a pivotal role in the success of Scotiabank’s GTEP Infrastructure Operations (INFRAOPS), by focusing on Levels 2 / 3 support for Windows Server Operating Systems (OS) & delivering technology solutions.
As part of our global team and under the supervision of the Team Lead, you will be leading on systems level support for over 10,000 Windows servers. You will be providing comprehensive support for hardware, Microsoft Windows Server OS, and associated applications across multiple global regions.
Currently 2 days On-site, 3 days work from home. You are expected to be a part of the teams’ rotational on-call duties during weekends and after-hours as part of an escalation process.

You are eager to work with leading edge technologies to incorporate complex network solutions for Windows server environment, as well as work with other technology teams to contribute to an overall solution.
You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.

You have at least 5+ years of hands-on technical experience in supporting 24x7 infrastructure operational support of systems in multi-site, mission-critical environments. You have at least 5+ years of hands-on technical working experience in the installation & recovery, patching, upgrading, configuration of software components, troubleshooting, and performing post-upgrade verification with Windows Server OS (2008 & above) in an enterprise environment.
You also have at least 5+ years of hands-on technical working experience with scheduled maintenance, deployment, and release activities across multiple environments, following the change management process.
You can demonstrate hands-on technical working experience in the use of tools & utilities, such as Microsoft System Center Configuration Manager (SCCM) / System Center Operations Manager (SCOM) or VMware SaltStack/SALT or Dynatrace, for deployments.
You can demonstrate an expertise in utilizing a ticketing system, like ServiceNow, and understand incident/change/problem management frameworks, such as ITIL.
You possess solid organizational and time management skills.
MCSE or other Microsoft/tech certifications is an asset.
NET, or VBScript.

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role.