Guest Services Agent (Remote)
$20.34 par heureTemps plein
HAC Québec société en commandites
Overview
Languages
English
Education
~ Bachelor's degree
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Hospitality industry
Hotel, motel, resort
Responsibilities
Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Experience and specialization
Computer and technology knowledge
Computerized bookkeeping system
Internet
Opera
Additional information
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Personal suitability
Client focus
Excellent oral communication
Flexibility
Organized
Team player
Resourcefulness
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
Financial benefits
~ Group insurance benefits
Long term benefits
~ Long-term care insurance
Other benefits
Free parking available
Learning/training paid by employer
Other benefits
Team building opportunities
Parking available
Wellness program
L'offre d'emploi a été publiée il y a 2 jours
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