Service Support Advisor - Temporary

Cardinal Health, with over 1,400 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

Our Services and Solutions team is seeking a Services and Solutions Specialist who exemplifies Cardinal Health’s commitment of being a key partner in Canadian healthcare. Based in Ontario, this role plays an important part in supporting ValueLink™ customer organizations across the continuum of care by delivering differentiated solutions that enable healthcare to market, optimize operational performance, and strengthen in-hospital logistics outcomes. The Services and Solutions Specialist is responsible for providing high‑quality customer support across Cardinal Health’s Services and Solutions portfolio, including our ValueLink™ (Just‑in‑Time) replenishment programs, Pandemic (Inventory Management Program), and Professional Services. This role ensures the effective application of supply chain best practices throughout the healthcare network and supports sustainable business growth by maximizing value, efficiency, and customer satisfaction.

For more information on what it is like to work for us, please watch our Cardinal Health - Wings video, as well as a products overview at Shop Cardinal Health Canada Products .

Supports ValueLink™ customer needs through timely service delivery, daily operational coordination, and strong working relationships.
Executes operational tasks across ValueLink™ and Professional Services programs to ensure efficient logistics and replenishment performance.
Supports/Conducts in‑hospital collaborative assessments to identify workflow gaps, improve program efficiency, and support customer adoption of best practices.
Monitors operational data, updates program reports, and provides insights that enhance performance tracking and continuous program improvement.
Collaborates with internal cross‑functional teams to ensure accurate program execution and escalate issues requiring broader support.
Responds proactively to service issues, drives resolution, and helps maintain high customer satisfaction through reliable operational support.
Applies established supply chain and inventory management best practices to strengthen in‑hospital logistics outcomes.
Identifies operational inefficiencies and opportunities to optimize ValueLink™ customer programs, contributing to improved organizational cost‑to‑serve.
Supports key components of the broader Services & Solutions portfolio through consistent, high‑quality operational execution.

4- 8 years of account management or healthcare logistics experience preferred.

• A bachelor’s degree in business, Supply Chain, Marketing or related field preferred
• Knowledge of Supply Chain and Inventory Management concepts, logistics, and project management methodologies; knowledge of the healthcare network is considered an asset.
• Analytical, ability to work with and leverage data to support customers
• Demonstrated analytical skills and proficiency with platforms including Microsoft Office, Salesforce, SAP.
• Experience with AI use and process adoption is considered an asset.
• Daily travel within the region required.
• Bilingualism in French and English considered an asset.

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Defined Contribution Pension Plan
Short- and long-term disability coverage
Parental leave
Bonus: Yes
This role is eligible for a performance-based annual bonus. Bonus awards are not guaranteed and are determined based on individual performance, company performance, and other business factors, in accordance with the company’s bonus plan
Pay at Cardinal Health is determined by multiple factors including, but not limited to, individual and company performance, experience, skills, and other business factors.

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

As an essential partner in Canadian healthcare, we strive every day to build a culture of inclusion and collaboration, where team members can be their authentic selves, grow in their careers, and be proud to serve our customer partners.

#Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.