Account Manager - Full Time

Key Account ExecutiveLocation:

Full time

Job DescriptionWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. The Key Account Executive - Canada

The role develops executive relationships, translates client priorities into coordinated account strategies, and connects clients with the breadth of RSM Canada assurance, tax and consulting capabilities. Working in close partnership with engagement leaders and Canadian industry and service specialists, the Key Account Executive orchestrates a consistent client experience, identifies appropriate cross-service opportunities, supports retention and profitable growth, and brings relevant Canadian market, regulatory and business insights to each relationship.

Strategic account leadership and planning

Develop and maintain account plans for assigned Canadian key accounts, including client priorities, relationship maps, service footprint, retention risks, whitespace opportunities and coordinated actions.

Partner with client service leaders to establish account objectives, governance, meeting cadence and measures of progress that support the overall client relationship.

Lead periodic internal account reviews with assurance, tax, consulting and industry specialists to align on client needs, opportunities, delivery considerations and next steps.

Coordinate national and cross-border resources where client operations or priorities extend beyond Canada, while keeping Canadian relationship ownership and client context clear.

Client relationship management and retention

Serve as a senior relationship connector for assigned accounts and build trusted relationships with executives and key stakeholders across functions, business units and Canadian locations.

Maintain a disciplined client-contact cadence, including executive check-ins and structured business reviews, to understand priorities, assess relationship health and reinforce value delivered.

Anticipate renewal, satisfaction or service concerns;

coordinate timely interventions with engagement and service leaders and follow through on agreed actions.

Promote client advocacy, referrals and appropriate thought-leadership participation in collaboration with client service and marketing teams.

Account growth and cross-service expansion

Identify, qualify and advance opportunities within existing accounts by connecting business issues to relevant RSM Canada assurance, business tax, financial consulting, managed services, management consulting, risk consulting, sustainability, transaction advisory, private company and public company services.

Create client-specific value propositions and coordinate discovery, solution design, proposal development and executive presentations with the appropriate service and industry professionals.

Expand relationships responsibly by prioritizing client need, service fit, independence requirements, delivery capacity and long-term relationship value.

Maintain a current opportunity pipeline and communicate forecast assumptions, dependencies, risks and next actions.

Industry and Canadian market insight

Develop working knowledge of the sectors represented in the assigned portfolio and bring relevant Canadian economic, operational, tax, regulatory, technology and workforce considerations into account conversations.

Use RSM Canada industry and service insights to prepare tailored points of view for clients across sectors such as financial services, asset management, automotive, business services, construction, consumer goods, energy, food and beverage, government and public sector, health care, industrials, insurance, life sciences, professional services, real estate, retail and technology, media and telecommunications.

Engage Canadian industry leaders to validate account hypotheses, shape sector-relevant solutions and share market intelligence.

Create clear roles, communication protocols and follow-up accountability across the account team so the client experiences RSM as coordinated and easy to work with.

Partner with engagement leaders to monitor commitments, client feedback and service outcomes, escalating material concerns through appropriate leadership channels.

Operate in accordance with firm policies, professional standards, independence requirements, confidentiality obligations and applicable Canadian legal and regulatory considerations.

CRM, forecasting and accountability

Maintain timely and accurate CRM records for contacts, relationship activity, account plans, opportunities, forecasts and agreed follow-up actions.

Prepare concise monthly and quarterly portfolio updates covering retention outlook, relationship health, pipeline movement, wins, risks and leadership support required.

Use agreed portfolio measures to assess progress, including retention, revenue growth, relationship depth, cross-service participation, forecast quality and client feedback.

Bachelor's degree in business, accounting, finance, marketing or a related discipline OR progressive. relevant past sales experience. 7+ years of progressive strategic account management, client development or consultative sales experience in professional services, accounting, consulting or complex business-to-business services.

Demonstrated experience managing and growing existing enterprise or middle-market client relationships across multiple industries.

Proven success building executive relationships, coordinating matrixed teams and advancing complex, multi-stakeholder opportunities.

Working knowledge of a broad professional-services portfolio and the judgment to involve the right assurance, tax and consulting specialists at the right time.

Strong strategic account planning, opportunity qualification, relationship mapping, pipeline management and forecasting capabilities.

Executive-level communication, facilitation, presentation, negotiation and business-writing skills in English;

Proficiency with CRM, Microsoft 365 and business intelligence tools, with the ability to turn account information into clear actions and decisions.

Ability to understand Canadian market and sector developments and translate them into relevant client conversations without overstepping technical subject‑matter roles.

experience supporting clients with cross-border or multinational operations is preferred.

Experience with private and/or public company clients is preferred.

French-language capability is an asset where relevant to the portfolio.

We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. sincerely held religious beliefs, practices or observances;

sex (including pregnancy or disabilities related to nursing);

national origin;

physical or mental disability;

medical condition (including family and medical leave);

domestic violence victim status;

past, current or prospective service in the Canadian uniformed service;

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. Individuals selected for this role may be eligible for sales commissions and a discretionary bonus based on firm and individual performance.

#