Customer Service Agent, Human Resources

Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling Be efficient in following-up and delivering after-sales services to our clients Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

PERSONAL PROFILE

Fluent in local language; English proficiency is desirable Other language knowledge is desirable Detail-oriented and creative with a passion for selling Results driven and commercial mindset Flexible, collaborative and adaptable approach to work Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR) Service targets (Guest Experience, Net promoter score) Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Canada || Quebec (CA-QC) || Montreal || RETAIL OFFLINE || MAINLINE || n/a ||