Department Manager - Sales and Customer Service

Date posted: You have a genuine passion for home furnishings and the ability to quickly develop in-depth knowledge of the local market.

You have 3-5 years of retail management experience and/or an undergraduate degree in Retail Management.

You have proven P&L accountability and advanced computer literacy.

Direct responsibility for the management of one or more Home Furnishing Businesses within our store.

Ensure that the department of your responsibility operates efficiently and profitably providing our customers with a distinctive and delightful shopping experience in line with our concept.

Develop annual action plan to execute business plans, meet or exceed sales goals and related P&L objectives.

Optimize sales, customer satisfaction and a sustainable profitability through range presentation.

Lead the continuous development of your sales department ensuring customer service standards are met or exceeded.

Actively contribute to the sales management team and to the building of business competence by supporting and coaching co-workers through knowledge, confidence, trust and motivation so they are always ready to assist customers in the best way possible.

Undertake Duty Manager and other storewide managerial responsibilities as required.

Together as a team We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life! WHY YOU WILL LOVE US Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. Wellness days (in addition to your vacation days!) Extended health, dental, and vision coverage (for you and your family) RRSP with IKEA contribution matching options Eligibility for our annual IKEA bonus incentive plan Flexible spending account Life insurance Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) Parental leave Bereavement leave Employee assistance program (that helps you support your mental, physical, and financial wellbeing) The starting rate/salary for this position ranges from $58,960 to $81,070 and will be based on relevant work experience.