Sales Operations Manager, Full-Time Permanent

Perfect Sports is seeking a motivated, detail-oriented Operations Sales Manager to join our growing team! The Operational Sales Manager is responsible for supporting and executing sales strategies across the Canadian, U.and international markets, ensuring alignment with company objectives to maximize impact and efficiency.
Sales Operations Management
o Oversee all sales operations, including order processing, listing forms, documentation, forecasting, inventory management, and logistics coordination. o Collaborate closely with the Senior VP to build and refine systems that support the sales pipeline, integrating these systems into the overall sales strategy.
o Develop and implement recommendations to optimize channel flow, deliver high-quality customer service, and maintain clear communication with customers and the sales team.
o Maintain clear, concise, and regular communication with the Senior VP, Vice President of USA/International, Canadian Director of Sales, and other key management personnel.
Channel Execution and Analysis
o Execute activities that support each sales channel, ensuring smooth planning, execution, follow-up, and data-driven adjustments to inform future sales strategies.
Execute Sales and Operational Strategies
~ Implement sales and operational plans that align with the company's strategic direction and uphold the integrity of its products and brand.

Sales Tool Creation and Maintenance
~ Develop and maintain essential sales tools in collaboration with the sales team, including price lists, order forms, sell sheets, flyers, new product launch materials, product images, and internal documentation.

Ensure seamless sales and request management by working closely with departments such as Marketing, Sales, Logistics, and Accounting.

New Business Onboarding
Manage onboarding for new accounts by ensuring all required documentation and processes are completed efficiently.
Sales Team Support
Assist the sales executive team with data entry, client relations, events, trade shows, and meeting scheduling.
Assist in Driving Innovative Projects
Lead sales programs and executions, manage a calendar of events, promotions, and document project commitments and progress.
Marketing Coordination - to assist the sales & marketing teams in coordinating sales-related initiative like marketing programs, sales events and tradeshows.
Model professional behavior, set a positive example, and consistently deliver high-quality work.
Customer Relationship Management
Establish, develop, and maintain positive business relationships with customers, providing product information and addressing inquiries across all channels.
Maintain regular communication with customers regarding sales, promotions, product updates, inventory availability, and training.
Returns and Damages Management
Track and analyze sales activities, generating reports and implementing growth strategies within assigned territories.
Regulatory and Documentation Support
~ Assist with regulatory filings, listing applications, third-party logistics setup, and other required documentation for smooth operations

A strong aptitude for problem-solving and ability to determine solutions for customers

• Capable of taking the company to the next level of growth through sales, new business development targeting US and International channels to meet and exceed targets
• Excellence in Customer experience/service externally and internally
• Managing multiple work processes

EXPERIENCE & TRAINING

• 5+ years in sales/customer service/operational experience, managing accounts and documentation
• Knowledge of retail documentation for onboarding accounts, retail and distributors
• Demonstrated success in New Business Development
• ability to determine solutions for customers and company.
• Proficiency with MS Office, Excel, Access, Word, PowerPoint, and experience on CRM Systems
• Head Office (Aurora, Ontario)
• Virtual meetings with staff, customers, sales meeting and training seminars.
• Customer sites and facilities conducted periodically
• The ability to travel is a requirement, training, trade shows and events.

We are dedicated to fair hiring practices and providing accommodation for applicants with disabilities throughout the recruitment process. Job Types: Full-time, Permanent
Casual dress
Company pension
Dental care
Employee assistance program
Life insurance
On-site parking
Store discount
Flexible language requirement:
~ French not required

Day shift
Monday to Friday
Ability to commute/relocate:
~ Aurora, ON L4G 3X8: reliably commute or plan to relocate before starting work (required)

New Business Development: 5 years (required)