Guest Service & Reservations Manager F/H
$24.27 per hourSun Peaks Grand Hotel & Conference Centre
The role of the Reservations Supervisor is integral in crafting a positive guest experience. They serve as the initial point of contact, ensuring that each reservation is made with meticulous attention, care, and intention. This meticulous process prepares the hotel operations team to welcome guests and provide an exceptional experience. This role is positioned to gain an exemplary understanding of all operations and will provide strength to the successful candidates’ professional experience, opening up opportunities of advancement internally and externally throughout the Tourism / Hospitality industry. Compensation Information: $23.68 per hour
Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
Completion of post-secondary education in hospitality or a related field.
- A minimum of two years of experience in the Reservations or Front Office department is essential.
- Proficient in computer systems, including Microsoft Office and Opera.
- Exhibits a professional demeanor, a genuine passion for delivering exceptional guest service, and the ability to anticipate guest needs.
- Assist in managing day-to-day reservations department operations. Consistently upholds approved Standard Operating Guidelines (SOG) for phone etiquette and call quality standards in all guest interactions, serving as a role model for the team.
Serves as the Reservations Group and Tour champion.
~Implements new SOGs with Reservations Agents and Guest Service Agents as required.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
Vacancy posted a month ago
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