COMMERCIAL CUSTOMER SALES & SERVICE REPRESENTATIVE

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. The Commercial Services team supports Marketplace quoting, product corrections, cancellations, and day-to-day Customer Success requests, ensuring customer contract and case changes are executed accurately and in alignment with pricing, policy, and contractual standards. The team partners closely with Marketplace Strategy, Sales, Finance, Legal, and Customer Success, and offers exposure to multiple areas of the business. Team members work remotely or hybrid, with the Head Office located in Mississauga.

The Commercial Services Rep supports the accurate execution of Marketplace quotes, product corrections, cancellations, and Shared Services case requests. This role follows established processes and tooling in Salesforce and RCA to process day-to-day quoting and customer service transactions, escalating non-standard or ambiguous scenarios to senior team members.

This is a 6 month contract position. Marketplace Quoting & Order Processing

• Process product correction and cancellation quotes according to established policy and procedures
• Validate quote and billing details prior to execution to help prevent downstream errors
• Escalate ambiguous or non-standard quoting scenarios to senior specialists

Support case routing, data validation, and use of AI-enabled tools to improve workflow efficiency
• Maintain accurate records and documentation in Salesforce and related systems

Partner with Senior Specialists within the Commercial Services team to support Marketplace and Customer Success teams

• Respond to routine questions from Customer Success on case status
• Support coverage across Marketplace quoting and Shared Services requests as needed

Process Support & Continuous Learning

• Identify and flag recurring issues or discrepancies to Senior Specialists for resolution
• Participate in training and continuous learning to build proficiency across Commercial Services functions

Associate's degree or equivalent combination of education and experience in business, finance, or a related field
Proficiency with Microsoft Excel and Office
Bachelor's degree or equivalent combination of education and experience in business, finance, or a related field
Experience with Salesforce or similar CRM/case management tools
Exposure to subscription billing, quoting, or contract administration
The Canada base hourly range for this position is $28-$31, non-overtime eligible. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.