Account Management Director
Full-time
Optalent Llc
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OpTalent is partnering with a leading Canadian HVAC and mechanical services provider to hire a Strategic Account Manager for their London, Ontario region.
This is a relationship-driven account management role where you will inherit an established portfolio of commercial customers. The focus is on retention, service agreement growth, and identifying new project opportunities across an existing client base. Manage and grow an existing portfolio of commercial HVAC service accounts
Own preventative maintenance (PM) agreement renewals and drive customer retention
Identify opportunities for HVAC upgrades, retrofits, repairs, and capital projects
Develop account growth strategies across multi-site and key accounts
Act as the primary point of contact for facility managers, property managers, and building owners
Collaborate with Operations, Service, and Project teams to deliver seamless execution
Ensure accurate CRM tracking of account activity, forecasts, and opportunities
Monitor customer satisfaction and act as escalation point for service issues
5â7+ years in Account Management, Customer Success, or consultative B2B sales
- Experience in commercial HVAC, mechanical services, facilities management, or building systems (strong asset)
- Proven success managing and growing existing accounts and service agreements
- Strong communication, relationship-building, and negotiation skills
- Experience with CRM systems and Microsoft Office
- Manage an established book of commercial clients
Strong earning potential with base + uncapped commission
Long-term growth with a respected national industry leader
Opportunity to work closely with technical and operational teams
Competitive base salary
Uncapped commission + performance bonus
Health, dental & vision coverage
Paid vacation and personal time
Training and professional development
Vacancy posted 1 day ago
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