Manager, Clinical Quality

Posting Period

Posting Period: August 12 - 19, 2026

Salary: $133,107.00 - $166,413.00 per year

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

The Quality, Risk, and Privacy Department provides integrated leadership, expertise, and operational support to advance safe, high-quality, accountable care across the organization. The department brings together quality improvement, patient safety, privacy, enterprise risk management, emergency preparedness, and policy development under a coordinated framework that supports planning, governance, performance monitoring, risk mitigation, and continuous improvement. Through the Quality Blueprint, the department helps align quality, risk, and safety priorities, with organizational objectives, enabling leaders and teams to identify risks, act on improvement opportunities, strengthen accountability, and sustain reliable, patient-centred care.

Job Summary

What the Role is

The Manager, Clinical Quality provides strategic and operational leadership for quality, and patient safety, across clinical programs. Guided by LHSC's Patient Safety Strategy and Safety II philosophy, the Manager, Clinical Quality advances a culture of learning, resilience, and continuous improvement. The role champions Just Culture principles, Patient and Family Partnership, and Health Equity, ensuring these foundational elements are embedded within quality improvement activities, safety practices, and organizational decision-making.

The Manager of Clinical Quality will support the following:

• Advance LHSC's Patient Safety Strategy through the application of Safety II principles, emphasizing learning, adaptation, resilience, and system improvement.
• Support the identification, assessment, and mitigation of clinical risks and patient safety concerns.
• Support the identification and review of safety events, near misses, and emerging risks, focusing on system-based learning and improvement.
• Collaborate with clinical teams to strengthen reliability in care processes and patient safety practices

Reporting to the Director, Quality, Risk, & Corporate Privacy Officer, the Manager, Clinical Quality directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

NOTE: this role is required to be on-call, evenings and weekends on a rotational basis.

Qualifications

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations
• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• You engage and support others to foster development, personal goals and encourage a healthy organization
• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• You facilitate an environment of collaboration and cooperation
• You create connections, build partnerships and networks
• You demonstrate a commitment to the organizational vision, mission, values and service excellence
• You are a transformational thinker that encourages and supports innovation
• You have exceptional analytical skills that contribute to effective decision-making
• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

What Skills Are Needed

• Strong understanding of change management and ability to implement large scale change

• Ability to influence decisions and outcomes through effective communication

• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
• Strong business acumen
• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture
• Lead and drive system transformation
• Develop self and others through teaching, coaching, mentoring and formal development processes
• Strong analytical skills that contribute to effective problem solving and decision-making

What You Will Bring with You

• Successful completion of a recognized baccalaureate degree program in a health care related discipline or within quality, patient safety, or risk, preferred*
• Related post-graduate education preferred
• Minimum of 3 to 5 years' experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital
• Previous clinical and/or management experience in a clinical area preferred
• Demonstrated clinical excellence experience including high quality and safe patient care and exceptional patient/family experiences
• Ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)
• Demonstrated ability to attend work on a regular basis

*Consideration for an interview will be given to an education and prior experience assessment

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Reason for Posting: Existing Vacancy

Submission Requirements ( please submit as a PDF document )

• Cover Letter, Resume and Listing of Education, Credentials and Certifications

As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that an internal reference check may be conducted as part of the selection process.

Immunization Requirements:

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check (original document) completed in the last 6 months.

Thank you for your interest in this opportunity. Only those selected for an interview will be contacted.