Inside Sales Specialist (Full-time)
Inter-Mtn. Enterprises Inc.
Inter-Mtn. Enterprises Inc. is a growing Kelowna company serving the North American outdoor recreation industry, with a strong focus on ski area products and specialty solutions. We are known for delivering high-quality products backed by exceptional customer service. We are seeking a highly organized, detail-oriented Inside Sales Representative who thrives in a fast-paced environment and takes pride in delivering accurate, timely, and professional service to customers and the sales team.
This is a career-track role with exposure to sales execution, customer experience, and operations, ideal for someone looking to grow within a dynamic and team-oriented company.
ROLE OVERVIEW
You will support the sales process by handling customer inquiries, preparing quotes, processing orders, and coordinating with internal teams to ensure smooth execution from quote through delivery. This role is focused on customer service, order accuracy, and follow-through, while also contributing to growth through proactive outreach and industry engagement.
A key component of success in this role is developing strong product knowledge and understanding how our solutions are applied within the ski and outdoor recreation industry.
KEY RESPONSIBILITIES
Customer & Sales Support
Respond to customer inquiries via phone and email with professionalism and urgency
Prepare accurate quotes and process orders with a high level of detail and consistency
Follow up on quotes and customer requests to support timely decision-making and conversion
Build and maintain strong, long-term customer relationships through responsive and reliable service
Outbound & Prospecting
Follow up on warm leads via phone and email to generate and advance opportunities
Conduct targeted outreach to new and existing customers within the ski and outdoor recreation industry
Re-engage inactive accounts and support ongoing sales initiatives and campaigns
Order Coordination
Manage orders from entry through fulfillment, ensuring accuracy and on-time delivery
Coordinate with suppliers and internal teams to align timelines and resolve issues proactively
Track and communicate order status clearly and consistently to customers
Maintain accurate records and activity tracking in Salesforce
Product Knowledge
Develop a strong understanding of product offerings and their applications in the field
Confidently communicate product features, benefits, and use cases to customers
QUALIFICATIONS & SKILLS
Core Requirements
Inside sales experience, ideally in a B2B environment
Strong organizational skills with a high level of attention to detail
Excellent written and verbal communication skills
Excellent computer skills, including proficiency in Microsoft Office and CRM systems, with the ability to quickly learn and adapt to new platforms
Ability to manage multiple priorities in a fast-paced environment
High level of accountability and follow-through
Personal Attributes
Proactive, service-oriented, and solution-focused
Comfortable initiating customer contact via phone and email
Detail-driven, reliable, and highly organized
Team-oriented, with the ability to work independently
Interest in skiing or the outdoor recreation industry is an asset
PREFERRED QUALIFICATIONS
- 3+ years of inside sales experience or similar role
- Experience in the ski and outdoor recreation industry is an asset
- Experience with Salesforce or QuickBooks is an asset
- Business diploma or degree is an asset
WHAT WE OFFER
Competitive compensation and benefits
Full-time, year-round position
Opportunity for growth within a scaling company
Team environment built on fun, family, fairness, and responsibility
~ Please send your resume to ***email_hidden***
$23 per hour
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