Travel Consultant - Customer Service

Travel Consultant
Soon youll land a role where youre encouraged to share your passion for travel and open up the world for our customers. You might hit some bumps along the way but youll have the full support of your team. As a Travel Sales Consultant in a customer facing retail store you will help to plan book and coordinate your customers next amazing travel experience. Youll be working towards Key Performance Indicators (KPIs) and commission targets so building your customer relationships and satisfaction will be critical to your success in this role.
Travel Expert: Youre the go-to person in your circle for travel recommendations tips and tricks.
Innovative Thinker: You seek out new ways to build on your success and think outside the box to find the best travel solutions for your customers.
Youre good at the people stuff and the behind-the-scenes stuff too building itineraries creating invoices operating our booking systems and multitasking with a customer in front of you.
How Youll Open Up the World for Our Customers
Build dream trips for your customers creating lasting memories theyll share for years to come.
Share Your Knowledge: Use your travel expertise to make perfect recommendations from a range of options including flights accommodation cruises tours insurance and more.
Roll Out the Red Carpet: Make your customers feel welcomed and valued through active listening mutual respect and a positive attitude.
Be someone your customers can trust and share their excitement with showing them you take your business seriously but not yourself.
2 years experience in travel sales

• High school diploma or higher
• Experience in retail or customer service with a sales focus including the ability to upsell products or services
• Proven track record of meeting sales or customer service goals for at least 2 years
• International travel experience
• Advanced computer skills including proficiency in using complex systems
• Ability to work full-time hours including evenings and weekends

We understand that our people are our most valuable asset. Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity Equity & Inclusion :Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.
We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Committed to making a difference through our Corporate Social Responsibility program which supports nominated charities via volunteering and fundraising our Office Environmental Program LEED Gold-certified office spaces and 1 paid Volunteer Day per calendar year.
Generous paid time off policy
Travel perks/discounts
National/International Award Nights and Conferences
Group benefits including extended health care dental and vision gender affirming care fertility care
Insurance including life AD&D critical illness long term disability
Employee Assistance Program
Global career opportunities in a network of brands and businesses
Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023)
Seramount FCTG Mexico : Member of the Global Inclusion Index ()
Americas Greatest Workplaces for Diversity (2024)

Contract