In Shop Technical Trainer

At ABB, we help industries outrun - leaner and cleaner. As a global market leader, we’ll give you what you need to make it happen. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Service Operations Manager

In this role, you will have the opportunity to develop course materials and deliver technical training to customers, either in the classroom or on-site. Each day, you will be responsible for post‑training activities such as collecting course feedback, implementing corrective actions to course materials and equipment, and ensuring all documentation is updated. You will also showcase your expertise by guaranteeing excellent customer service and maintaining a high level of customer satisfaction through training delivery.

The work model for the role is: on site

This role is contributing to the Customer Service in the Robotics business in Mississauga, ON.

Preparing and delivering training courses in classroom or on-site and following up on post- training day activities.

• Developing course material for classroom and on-site training in your own area of responsibility and advising on updates needed in e-learning material.
• Supporting Field Service team and other teams/units, when necessary, using their own expertise in technical support tasks and roles.
• Facilitating in course administration through making arrangements and answering enquiries and proposals for training courses.
• Supporting continuous improvement by proposing enhancements to training courses, methods, and materials

Proven experience in delivering technical training to customers, technicians, or internal teams (ABB Robots).

• Ability to design and deliver training materials, manuals, and hands‑on exercises.
• Hands-on experience with robot installation, commissioning, troubleshooting, or maintenance
• Bachelor’s degree in Engineering, Robotics, Automation, Mechatronics, or a related field.
• Customer-focused mindset with ability to support and guide end-users.
• Experience with virtual training tools, simulators, or digital learning platforms.

You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. This position is a replacement of a current role.

#As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:
Women
Indigenous peoples
Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.