IT Specialist IT Support / Client Support (m/f/d)
Dennis Group Toronto
Responsible for providing technical assistance and support related to Dennis Group computer systems, hardware, or software. Support our internal customers. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Maintain daily performance of computer systems.
Respond to helpdesk requests from internal customers seeking assistance. Walk customers through problem-solving process. Follow-up with customers to ensure issues have been resolved.
Install, modify, and repair computer hardware and software. Install computer peripherals for users in our Mississauga and Cambridge offices.
Resolve technical problems with LAN, VPN, and other systems. Clean up computers.
Help train users.
Gain feedback from customers about computer usage. Translate feedback into an improved customer experience.
We also support and reimburse continuing education
2-4 years of experience with Tier 1 and 2 helpdesk end user support
Familiar with RMM tool use to support users (Kaseya, Connectwise, Ninja, etc.)
Strong customer service and troubleshooting skills
Strong working knowledge of Office365, Windows, AutoCAD software
Equipment setups and deployment. Printers, network devices, workstation setup, server rack installations, etc.
Experience with architectural or construction industry a plus
Strong computer hardware skills preferred. Laptop repairs, water cooled desktop builds, etc.
We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we’ve focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn’t one thing we do, it’s all we do.
We provide comprehensive employee benefits including medical, dental, vision, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.
Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.
$50k - $55k per year
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