Client Service - Account Manager (H/F)

Job Summary As an Account Executive, you will be the primary account owner of a select group of business accounts. Your main goal is to build strong relationships with clients, understand their needs, and deliver solutions that help them achieve their business objectives. .
You will lead the development and execution of account strategies, working closely with internal teams, and the full pod team to ensure clients receive the best possible service and support with emphasis on outcome-based sales.
You will build and sustain strong, consultative long-term relationships by becoming a key IT / Employee experience transformation partner.
You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions.

Own and execute comprehensive account strategies to achieve business growth and client satisfaction.
Expand Share-of-Wallet (SoW): grow revenue within existing Retain and Development Accounts by identifying new opportunities across the full portfolio of products and services. Manage Account-Level Profitability: ensure each account delivers sustainable profitability through strategic planning, pricing discipline, and value-added solutions.
Drive Growth with a Portfolio-Wide Focus: promote the entire range of offerings—hardware, software, services—to maximize customer value and strengthen long-term partnership Enhance Overall Customer Experience: act as a trusted advisor, delivering proactive support and tailored solutions that improve satisfaction and loyalty.
Build and maintain strong relationships with senior client stakeholders, including executives in business and IT.
Identify & Connect customer strategy, key initiatives & HP offering to build outcome-based sales and substantiating business cases aligned to customer key initiatives
Manage sales pipelines and work to retain clients through excellent service and ongoing engagement. Bachelor’s degree is preferred but not required.

• Proven experience in strategic account management and sales.
• Demonstrated success in building and maintaining relationships with senior-level clients. Strong organizational and program management skills.
• Experience in direct selling, pipeline management, and end-to-end profit & loss (P&L) management
• 10+ years industry sales experience
• Experience leading account teams on local and global scales

Strategic account leadership and the ability to act as the main point of contact for clients.
Proficiency in digital and remote selling.
Ability to manage complex situations and deliver results across a diverse product portfolio.
Knowledge in P&L (profit-and-loss) and risk management.
To lead meetings with high variety of senior-level stakeholders
To leverage customer, industry, product and service knowledge to develop long-term growth strategies
Experience leading account teams on local and global scales
Curiosity and confidence in adopting new technologies, especially AI, to improve sales performance, customer engagement, and productivity.
Ability to quickly learn and apply digital solutions in daily work, using AI insights to make smarter decisions and deliver personalized client experiences.

Digital Fluency
Customer Centricity

Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Pay within this range will be based on the review of experience, skills, and internal equity.
As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. These may be subject to change and additional functions may be assigned as needed by management.