Client Services Director (Customer Experience)

Current residency in Toronto required and experience selling complex data center soutions to Telco companies

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
Hitachi Vantara is powering the digital enterprise and helping enterprises win in this digital age by extracting business value from their data. Our customers are facing unprecedented challenges to develop new business models, enhance their customers’ experiences and dramatically improve operational efficiencies. Hitachi has a 100+ year heritage of innovating and shaping the course of technology markets. The sales function is the primary point of contact for our customers and will spearhead customer relationship management initiatives. The Enterprise Account Manager will be responsible for the orchestration of sales activities in an assigned number of existing Enterprise
Accounts within our infrastructure and core line of business. The sales activities will be performed in collaboration with other specialist sales teams, technical resources, partners/GSI’s and with the allocation of resources from functional teams such as Delivery, Operations etc.
Develop account plans to maximize the value of the accounts and to build and nurture client relationships.
Ensure alignment to overall regional sales strategy with the ability to monitor, measure and communicate progress against stated goals.
Manage complex sales engagements, identifying key decision makers and build effective relationships.
Work to increase Hitachi Vantara’s share of wallet in the assigned Enterprise accounts
Identify up-selling and cross-selling opportunities within the account and develop account plans.
Undertake effective pipeline creation, management and forecasting for the assigned accounts, and own updates on progress to leadership
Ensure a consistent One Hitachi approach for the customer by regular account team communication and alignment to one account plan
Use solutions selling to identify opportunities that add value to our customers by helping them save money, make money or manage risk.
Carry out account research with a focus to farm the install base as well as analyze accounts to find key decision makers and influencers for our solution portfolio
Drive new revenues through incremental sales & net new customers
Maintain and expand prospect database within assigned accounts
Partner with the channel and specialist sales teams to create new sales opportunities
Sales expertise in Flash/Hybrid Storage, Cloud Storage, IT Ops Management, Object Storage, Content Intelligence, and Services.
A minimum of 6 years of outside sales experiences specializing in complex technology sales to enterprise customers
A proven track record of sourcing new leads and leveraging social networking to gain access to decision-makers/influencers necessary to close business.
Must demonstrate a consistent track record of achieving annual quota targets while providing specific details on key customer wins.
Excellent time/organizational management, deal management and problem solving skills.
Knows how to conduct customer research and develop meaningful account plans.
Effective written, phone and presentation skills.
Must be a proficient user of SalesForce and other MS Office tools.
Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

#Fostering innovation through diverse perspectives
One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.