Product Manager Remote (m/f/d)

TTEC Digital seeks a Product Manager - Workspace t o join our team. This role is a full-time and fully remote opportunity! We’re looking for a Product Manager who ships with enough craft and intent that the work stands apart in a category where everyone launches at the same height. TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.
TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. You own the front-of-house — everything the human agent and their supervisor touch: the Agent UI, the Control UI, and the Active Listening UX . The primary workspace where human agents handle live interactions — customer context, history, knowledge-assist, next-best-action, and wrap-up. Control UI
The supervisor and admin console — scorecard configuration, routing, live monitoring, QA review queues, coaching workflows, and dashboards. Active Listening UX
The real-time, in-call experience — live transcription, sentiment, compliance flags, and prompts surfaced mid-conversation. A prompt three seconds late is a prompt that never fired; Set the standard for information hierarchy, interaction ergonomics, and real-time UX in dense operator tooling.

• Partner with design to prototype and pressure-test flows before a line of production code ships.
• Acceptance criteria and customer-pilot targets.
• The customer voice in every spec review.
• Your itch for taste and craft is as strong as your comfort building with AI. and you think natively about what AI makes possible that wasn’t possible before — not chat wrappers, but agents that take real actions and resolve real problems. These two instincts rarely live in the same person.

Technical enough to reason about events, plugins, and latency budgets — you don’t need a translator.

• Has shipped to real enterprise customers on a fast cadence, with the scar tissue to prove it.
• Frames decisions in ARR, attach, retention, and margin. Treats pricing and packaging as product.
• Brings a competitor teardown or packaging proposal to the final round.

What the Workspace Product Manager specifically needs:

• Shipped complex, high-density operator or agent-facing tooling — contact center, trading, ops consoles, dev tools, or clinical/EHR. Real-time or streaming UX experience: surfacing live signals without overwhelming the recipient.
• Fluent in accessibility, keyboard-first workflows, and enterprise UX patterns for information-dense screens.
• Treats RBAC and permissioning as a first-class UX problem, not an afterthought bolted on at the end.

Show your work: in the final round, bring a teardown of an existing agent or supervisor product’s UX — where the flow wins the demo, where it loses the deal, and how you’d rebuild one screen.