Customer and Partner Success Manager

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.

Tackle is seeking a Partner Success Manager to guide organizations in developing and executing Go-To-Market (GTM) strategies while fostering strong partnerships, and ensuring success partnering to and through the Cloud Providers. In this role, you will work closely with Alliances and Sales Operations leadership, leveraging Tackle’s proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes on behalf of our customers. This position is ideal for a highly skilled professional who excels in collaboration, results-oriented communication, relationship building, and driving strategic initiatives understanding the complexities of Cloud Providers.

Collaborate with Alliances and Sales Operations leadership to ensure GTM alignment and drive high-impact strategic initiatives for partner success.

Build and maintain strong, long-term relationships while becoming an integral part of the customer's GTM strategy.

Enable co-sell and marketplace best practices for all three major Cloud Providers (AWS, Microsoft Azure, and Google Cloud).

Identify and lead process improvement initiatives to optimize scalability and efficiency.

Provide strategic guidance and critical thinking to overcome complex customer challenges and align solutions with business goals.

Use data-driven insights to measure success, refine processes, and continuously improve performance.

Maintain a deep understanding of cloud providers and their integration into customer workflows.

Manage customer specific workflows, ensuring efficient processes, accountability, alignment and organization goals.

5+ years of Demonstrated success in customer success, partner management, or GTM strategy development.

• Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies.
• Project Management: Proven ability to manage multiple priorities and deliver results in a fast-paced environment; Collaboration Skills: Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership.
• Relationship Building: A successful track record of fostering and maintaining strong, long-term partnerships with stakeholders.
• Strategic Thinking: Strong critical thinking and problem-solving skills to align solutions with customer goals.
• Data-Driven Approach: Ability to both collect and analyze data, track KPIs, and use insights to drive performance improvements.
• Communication Skills: Exceptional verbal and written communication skills for building trust and fostering accountability.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

100,000—$120,000 CAD

Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. 100,000—$120,000 CAD