IT Tech Administrator

We’re an industry-leading health technology company on a mission to help people get better. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.
As an IT Admin III, you are a technical lead within the IT team. You bridge the gap between day-to-day support and high-level systems engineering. You are one of the "go-to" people for complex technical hurdles, a primary owner of our core IT platforms, and a key driver of departmental projects.
This role is perfect for a seasoned IT professional who has mastered the fundamentals and is now focused on optimizing systems, hardening security configurations, and refining the end-user experience through technical excellence. Serve as the primary escalation point for IT Admins I and II, tackling the most complex hardware, software, and OS issues across macOS and Windows.
Project Leadership: Lead small-to-medium IT initiatives, such as software rollouts, security remediations, or office expansions, from planning through to execution.
Identify inefficiencies in onboarding, offboarding, and support workflows; Author high-quality internal "Runbooks" for the IT team and clear "How-to" guides for employees, setting the standard for documentation quality.
Mentorship: Provide technical guidance and "over-the-shoulder" coaching to junior admins to help level up the entire team’s technical capabilities.
Interface with third-party vendors for procurement, support escalation, and software renewals.
4 – 6+ years of experience in IT Systems Administration or a high-level Support Engineering role.

• Subject Matter Expertise: Deep, high-level proficiency in managing macOS and Windows at scale in a corporate environment.
• Proven experience configuring and maintaining Jamf Pro and/or Microsoft Intune, as well as Okta (or similar Identity providers).
• AI-Driven Development & Scripting: Ability to leverage AI-native coding tools (e.g., n8n) to read, modify, and build automation workflows, scripts, or device configurations to eliminate repetitive tasks.
• Project Management Skills: Strong organizational skills with a track record of moving projects across the finish line on time.
• Communication: Exceptional ability to translate highly technical concepts to non-technical staff.
• A proven ability to work with minimal supervision, making sound technical decisions in alignment with company goals.

Bonus if you have...

Jamf 300/400, Okta Certified Professional, or Microsoft Associate level certs).
Solid understanding of networking (TCP/IP, DNS, VPN, and Wi-Fi troubleshooting).
Experience supporting AV setup and troubleshooting for company-wide Town Halls and events.

The salary range for this role is between $66,000 and $80,000 CAD. Fullscript shares salary ranges to support transparency and help candidates make informed decisions. We review pay regularly to stay aligned with market data and internal equity. Great work happens when people feel supported, trusted, and inspired. Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. Accommodations are available upon request at [email protected] .

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.