E-Commerce Sales Representative

Sales
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!

Join Caterpillars fastest-growing division as an Aftermarket Sales Representative where youll play a key role in driving dealer success and customer this customer-facing role youll build strong relationships with dealers guide sales strategies and support the rollout of innovative products and services. Your expertise will help enhance dealer capabilities identify growth opportunities and deliver exceptional value to our customers.

Regularly meet with customers on aftermarket needs and discuss Cat repair options aftermarket solutions and services
Work with internal sales support teams to identify and drive regional actions to support services growth.
Grow Customer Value Agreements (CVA) coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.
Increase dealer sales of parts and services through eCommerce to reach long-tail customers
Create and execute key account plans for large accounts
Increase customer and dealer engagement with digital services and solutions to increase customer value.
Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.

Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Solicits customer satisfaction feedback and acts on improvement opportunities.
Helps link organizational objectives to customer needs and expectations.
Meets regularly with customers to understand their wants needs and expectations.

Effective Communications: Working knowledge and understanding of effective communication concepts tools and techniques; Avoids technical jargon when inappropriate.
Working knowledge of successful negotiation concepts and techniques; Uses active listening and probing techniques to surface problems issues and interests.
Relationship Management: Working knowledge of relationship management techniques; Basic understanding and knowledge of business development tools techniques and approaches; Identifies potential markets for the organizations products or services.
ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Uses value selling techniques to successfully engage customers.
Researches the customers industry and organization before attempting sales calls.
Quantifies proposed costs benefits and value in customer terms.
Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

Proven experience building and managing customer and dealer relationships to drive sales and service excellence.
This position requires a five-day work schedule at either a local dealer/customer site or Canada District Office in Toronto
Up to 75% travel is expected.
Company vehicle provided including insurance towing and personal use.
Cell phone stipend included.
Domestic relocation assistance is available for this role.
Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. January 14 2026 - January 28 2026
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