Customer Service Representative call center

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

Posting ID: 4747

Corporate Services

Communications

Job Type: Contract 6 Month

Contract Duration: 1 Position - 18 month and 1 Position - 6 month

Posting Date: January 5, 2026

Application Deadline: January 12, 2026

This position provides customer service support in Halton Region’s 311 contact centre.
Addresses customer inquiries received by telephone, e-mail, TTY, language translator, via social media and at in person reception counter.
Investigates and maintains an expert awareness of Regional services, service issues, department structures and responsibilities, Regional staff, and members of Council.
Investigates and maintains a good awareness of Municipal, Provincial, Federal and community services.
Delivers a wide range of information and referrals on Halton Region and municipal partners’ programs and services.
Maintains accurate customer inquiry tracking records in a Customer Relationship Management computer application.
Assists the public in accessing information from public use computers.
Recognizes trends or changes in types of questions and opinions of the public, and reacts to situation changes by ensuring that appropriate persons are notified.
Works within a team environment where high quality of service and customer service satisfaction is a standard.
Post secondary education in business/office administration, computer studies, or customer service or related discipline.
Ability to deliver service to diverse customers.
Problem solving and complaint resolution skills.
Demonstrated experience in Microsoft Office software, customer management solutions and multi-media.
Sitting in fixed period for work shift.
Criminal Record Check.
In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
If selected for an interview, you will be contacted by email and/or phone. Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.