Head of Customer Operations Management

Why you’ll love Canada Cartage An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian-leading brands. Canada Cartage is deep-rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader, and founded in 1914 Canada Cartage dominates the industry by delivering innovative fleet solutions.

The Operations Manager oversees the day-to-day activities of the Operations Team— including Dispatch, Drivers, and supporting staff—ensuring the effective execution of transportation services and the accurate recording of all activities in the company’s transportation management system. Reporting to the Terminal Manager, this role is responsible for leading supervisors, drivers, and support personnel in accordance with company policies and procedures to achieve optimal operational efficiency and exceptional customer service.

Dayshift: Monday to Friday

Assisting in interviewing, training, developing staff skill sets, and coaching for all support staff and drivers within their area of responsibility.
Ensuring 24-hour shift coverage.
Supporting P&L management by monitoring operational expenses, identifying cost-saving opportunities, and ensuring financial performance aligns with company targets.
Monitoring service levels to ensure customer expectations are met or exceeded.
Ensure all required skills training is in place based on the requirements of each customer
Acting as the primary operations point person for any billing/payroll issues for accounts within their area of responsibility.

2-3 years of operations management experience

• College diploma, or trade apprenticeship certification
• Ability to handle multiple projects and tasks
• MS Office proficiency is necessary

Ability to handle multiple projects and tasks
MS Office proficiency is necessary

Company-wide recognition initiatives are designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.
Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
Fun events throughout the year, like summer barbeques and driver-appreciation week, that regularly bring us together.
We give back to the communities in which we operate by volunteering and donating to local charities.
Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
We’ve been acknowledged by Forbes 2023 as one of Canada’s Best Employers for Diversity

We are determined to meet the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.