Operations Manager - Healthcare

Permanent *
Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life and the lives of others As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

Located in Goose Bay Labrador and reporting to the Program Manager MedFlight the Operations Manager MedFlight Labrador is responsible to manage staff and systems to meet the performance requirements of the Air Ambulance program and the Coastal Labrador Air Service. He/she will assist with the Company Corporate Strategic Goals build staff capabilities and implement changes to improve service levels. This supervisory position will take direction from and act in conjunction with the Program a capacity covering a broad range of duties the mission will be to keep the overall operational status of the air ambulance program fully functional while meeting or exceeding customer/patient expectations. The incumbent positively communicates company philosophy and policy so that there is shared realization of the companys goals in the operational area.

Ensure that customer/patient service is a priority. Successfully manage a customer/patient issue resolution process.
Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program
Has a solid understanding of the air ambulance industry and various business functions such as emergency medical service operations fleet/facility management human resources finance inventory control system status planning quality improvement training and education.
Exercise management over designated areas of authority and addresses employee and labour issues within a confidential capacity.
Oversee and participate in the recruitment and selection process for air medical staff.
Improve employee performance through motivation.
Develop and manage the operational area employee team while possessing an aptitude for working with and through staff and in helping them to achieve goals of the organization.

Post-secondary education in business administration would be an asset.
Experience in the Healthcare field; Minimum of five years experience working in the healthcare field
Able to successfully complete a Flight Nurse/Paramedic Training Program including flight physiology flight safety land and sea survival training etc. (Proven experience in EMS management information technology finance and human resources.
Solid managerial/supervisory experience and formal business training and/or university diploma or degree is an asset.
Previous experience in an air ambulance program would be considered an asset for this position.
MHNL is the selected proponent to design manage and operate a single integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated wholly owned NL-based subsidiary of Medavie Health Services (MHS) the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross MHS is part of Medavie a national health solutions partner and innovative leader in benefits management health management and healthcare delivery. Were one of Canadas Most Admired Corporate Cultures one of Canadas Top 100 Employers and certified Rainbow Registered as an organization that champions diversity equity and inclusion. We are more than just a workplace we are a people-focused visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth meaningful experiences and supportive leadership. We welcome diversity
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. If you experience any technical issues throughout the application process please email: