Account Manager - Retail tech F/H

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers' lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.
We are currently seeking an experienced Retail Account Manager to join our team. The Retail Account Manager will be required to increase revenue and market share with targeted accounts and new accounts in select channels of Distribution including, but not limited to E-commerce & Retail store locations. Candidate will be a highly visible and active manager within their defined territory and accounts.
The successful candidate will have a strong ability to build relationships, possess a knowledge of various retail channels within the Electronics Industry with knowledge of working in collaboration with inventory demand planning and supply chain, with exceptional communication and presentation skills.
Support strategic development and execution of planned business growth with multiple channels of distribution, incorporating Omni channel strategies and pricing with planned promotional activity with each account.

• Proactive pursuit of new accounts and new business with existing customers for new item assortment optimization and expansion to maximize business. Achieve monthly, quarterly and annual budgeted sales.
• Communicate all competitive developments within the industry and the account customer base back to Sales Management and Product Management team.
• Maximize product placement in competitive and limited floor/shelf space, while developing a more expansive, creatively merchandised assortment with the online division of each account.
• Develop creative customer Omni Channel promotional strategies and execute with adequate lead time from accurate forecasting.
• Acquire, analyze, and review weekly/monthly sell through reports from each customer and monitor monthly sell through and trends in order to properly develop, adjust and complete weekly/monthly sales forecasts. Maintain records of these sell through reports to establish history for future planning.
• Develop & submit timely and accurate monthly, customer sales forecasts to Lorex procurement team incorporating promotional planning and account strategies.
• Support with model transition planning and product life cycle management with each account.
• Timely follow up and execution of all set up sheet documentation & content coordination with Sales Support & Marketing for model assortments with each account.
• Prepare and submit timely and accurate paperwork for customer sales programs & promotional requests and Marketing Development Funding Support for approval.
• Proactively assist credit/AR in clearing up charge backs, unauthorized deductions and collections if necessary and general problem solving needs of the customer, or escalated issue within the account.
• Ability to demonstrate most products and provide basic product training on Lorex assortment.
• Obtain knowledge of account shipping and receiving window compliance metrics, packaging requirements, pallet/pallet skirt measurement, displays.
• Organize and lead regularly scheduled and ad-hoc business planning meetings with the key accounts and internal stakeholders
• Bachelor's degree in a related field or equivalent work experience

2+ years' experience selling in the electronics industry in multiple retail channels including e-Commerce

• Occasional domestic and cross-border travel will be required
• Proficiency in Microsoft Office, Word, Excel, PowerPoint, Teams, Outlook, One Drive for Business
• Ability to multitask in a team oriented fast paced environment and provide outstanding customer support through effective communication with resourceful problem solving skills
• Ability to cultivate strategic, long term relationships with ability to identify decision maker(s) and key staff support
• Working knowledge of IoT Connected Home /Smartphone Technology and Internet Remote Technology & device connectivity through Apps

Lorex Technology is offering an attractive base salary, depending on experience.
Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Bonus pay

Monday to Friday

Have you completed a bachelor's degree in a related field or equivalent work experience?
How many years of experience do you have selling in the electronics industry in multiple retail channels including e-Commerce?
Work Location: Hybrid remote in Markham, ON L3R 3S1