Customer Support Representative/Tech Support
$24 per hourOne of TEKsystems top clients is looking to add the right professional to their financial services team! Join a top-tier financial services leader known for its commitment to excellence and innovation. We’re looking for a " Customer Relations Representative" who thrives on delivering exceptional client experiences and building trust through every interaction. If you’re passionate about service and want to grow your career in a dynamic, financial client-focused environment, this is your opportunity!
As a Customer Relations Representative , you’ll be the trusted voice of our organization—helping clients and advisors navigate their financial needs with confidence and care. Handle inbound phone and email inquiries from advisors, clients, and partner institutions regarding investment accounts, mutual funds, and wealth management products.
Problem-Solve with Confidence: Take ownership of each inquiry, investigate issues related to transactions, account maintenance, and investment operations, and deliver timely, accurate resolutions that exceed expectations.
Stay Ahead of the Curve: Maintain deep knowledge of financial products, policies, and compliance requirements. Share insights and feedback to help improve processes and enhance client experiences.
Collaborate Across Wealth Operations: Work closely with internal partners in operations, compliance, and advisor support to resolve complex issues and ensure seamless service delivery across multiple lines of business.
Adapt and Innovate: Embrace emerging technologies and evolving processes to deliver service that is proactive, consistent, and transparent. Demonstrate proficient PC skills, including Microsoft Office Suite, and leverage these tools to enhance efficiency and client experience.
Customer Service Expertise: 2+ years in a client-focused role, ideally within finance services (experience with mutual funds or investments is considered an asset).
Education: Post-secondary degree/diploma; financial services courses are an asset.
Client-Oriented: Strong interpersonal skills and proven ability to deliver exceptional service.
Tech-Savvy: Proficient in Microsoft Office Suite; Extra Edge: Analytical mindset, emotional intelligence, critical thinking, and collaboration.
Language Skills: Bilingual (French/English) is an asset
Flexible rotating shifts: Monday to Friday, 7:00 AM – 7:00 PM CT
&##Apply today and help us deliver service that truly puts clients first!
Job Type & Location This is a Contract position based out of Winnipeg, MB.
Nous accélérons la transformation de nos clients. We’re a leading provider of business and technology services. We accelerate business transformation for our customers. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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